Starluck FlowersReviews of starluckflowers.com

Response from Starluck FlowersOct 8, 2026

Dear Dr. Judith, Thank you for taking the time to rate us so highly! Ensuring every detail is personally confirmed is our daily priority. We hope the floral gift arrived in pristine condition, and we would love to hear your impressions of the fresh stems and design! Best regards, Starluck Flowers Team

Response from Starluck FlowersOct 8, 2026

Dear Nancy, Thank you for sharing your great experience! Catching personal details like your enclosure signature is what our dedicated support is all about. We hope the arrangement made a wonderful impression, and we’d love to know what the recipient loved most about the fresh blooms! Best regards, Starluck Flowers Team

Response from Starluck FlowersOct 8, 2026

Dear Melissa, We want to address your review regarding the Pretty Please arrangement. This order had to be canceled because there was no active local flower shop within the coverage radius of that delivery address to fulfill the request safely. When fulfillment cannot proceed, our protocol is to cancel the transaction right away and return all funds. Your full reimbursement was completely finalized on our side right upon cancellation, with zero delay from our platform. Any remaining turnaround window depends strictly on your bank's normal settlement and posting timeline. Best regards, Starluck Flowers Team

Response from Starluck FlowersOct 8, 2026

Dear L. Benner, We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone. Please reach out to our team at [email protected] and provide any of the following details so we can trace your order: Full name on the order, Associated email address or phone number, Order reference number. Once provided, we will immediately locate your order and assist you further. Best regards,

Response from Starluck FlowersOct 8, 2026

Dear JL, Thank you for sharing such high praise and for rating us 5 stars! Providing attentive care is at the core of what we do every day. If you have a moment, we would love to hear your impressions of the floral design—how did the fresh flowers look in person, and what was the recipient's favorite part? We can't wait to design your next gift! Best regards,

Response from Starluck FlowersOct 8, 2026

Dear Shyanne, Thank you for taking the time to detail your ordering experience with us. Patrick will be glad to hear that his phone follow-up gave you clear confirmation regarding the scheduled delivery date and details. Ensuring proper communication before dispatch is an essential part of our process. We would love to see your updated thoughts on the fresh blooms! Best regards, Starluck Flowers Team

Response from Starluck FlowersOct 8, 2026

Dear Kara, We want to address your review regarding your Goodness And Light Bouquet purchase. When a local fulfillment issue prevents an arrangement from being safely delivered, our company policy is to cancel the order immediately rather than delay customer funds. Your full payment was refunded on our side at the moment of cancellation, with zero delay from our platform. Our automated notification was dispatched once the cancellation status was finalized in our system. The time it takes for the transaction to show on your statement depends strictly on your bank's normal settlement schedule. Best regards, Starluck Flowers Team

Response from Starluck FlowersOct 8, 2026

Dear Cheryl, We want to address your review concerning order #336774. Holding customer funds is never our business policy, and the full refund was successfully released on our billing system when the delivery could not proceed. Given the extended timeframe since last fall's transaction, standard merchant processing windows have closed on our side. If there is an unresolved bank-level issue preventing the credit from appearing on your account, we advise filing a formal transaction dispute with your credit card provider. This will enable your bank's claims department to pull the transaction records and restore the balance to your statement directly. Best regards, Starluck Flowers Team