Tami M.
Refund not received / SCAM ALERT
Ordered my flowers. Minutes after the payment was made they cancelled the order saying they couldn't get them delivered and would refund me. It has been 5 weeks,multiple emails and phone calls and still no refund. All their customer service (answering from another country) will tell you is that it's been processed and will be in your acct in 2-3 days. NOTHING BUT A SCAM. Weird that a flower shop would have to use a foreign call center to answer for them if they were really legit. I learned my lesson. SUPPORT YOUR LOCAL HOMETOWN FLORISTS.
Response from Starluck FlowersOct 18, 2026
Dear Tami, We would like to clarify what occurred with your Enchanted Moments Bouquet order. This purchase had to be canceled because local dispatch and delivery schedules for same-day fulfillment could not be safely accommodated by our partner florist in that area. Holding customer balances is never our policy. Your full reimbursement was successfully processed and released on our billing system at the exact moment of cancellation, with zero delay from our platform. Standard banking processing timelines govern when your card issuer reflects the credited amount back on your statement. Best regards, Starluck Flowers Team