Stanley SteemerReviews of stanleysteemer.com

Have used the Rockford Stanley Steemer before but, had a crew out on a recent Saturday to clean carpets, tile floor and, ended up adding cleaning of a leather couch while they were on the job. This was a pretty big job. 1. I was not quoted accurately for the couch cleaning and when the bill was tallied, I was charged a huge amount for a simple wipe down. 2. One of the crew members helped themselves to my mother's purse. Took the whole thing with them. While we missed pulling it out of the room where the couch was cleaned before they arrived, apparently too tempting. 1 crew member was on her own for an hour in that room and just took it! They TOOK a 92-year-old woman's purse. Her SS card, Veterans Admin card, cash, credit card, checkbook. We filed a police report, and I called the manager of the facility. I was not offered anything but a "sorry - hard to hire, staff is normally good...." Careful before you invite them into your home. Very disappointed and appalled.

I had an appointment made the gentleman came out what was a 216.00 dollar price . Once he came out he wanted to charge me over 675.00. Told me that the company that supposley he works for tells people a lower price and when they get there he charges over 3 times more . My advise Stay away it's a fraud business. It really should be called Stanley the Stealers...

My phone call with Bee at Stanley Steamer, San Diego, was a very pleasant. She had a can do attitude, answered all my questions and made my day with her handling of my request for a rug cleaning. Bee was easy to understand and very thorough. She was a credit to Stanley Steamer and I feel confident that I will be pleased with the outcome of the service.

Feel like a punk. These clowns sprayed water on my carpet, and laughed all the way home. Of all services I've contracted, this will never be surpassed for stunningly poor performance, service, and follow up. Would NEVER accept a free service as compensation. They need to be OOB.

I had them come and do air duct cleaning. This was a joke. First they didn't hook up suction to furance, what they did do was hooked up a vacuum tube and hold it over the air vent while they shoved a air hose 3 to 4 ft in the vent. Like I could have used my air compressor and vacuum and did the same thing. Did not check furance vents, so they are still dirty I figure and am sure their vac did suck anything out. Completely waste of $972.00. Definitely a major rip off.

If you're considering using this company's services, I urge you to reconsider. I paid $600 to have three rooms and a rug cleaned and deodorized in my small home, but I was left incredibly disappointed. Not only was the cleaning job not done properly, but the smell in one of the rooms was worse than before. I had to take matters into my own hands and use my carpet shampooer to try and fix the issue. What I found in my carpet was disgusting. I called the company to complain and was promised that someone would come out to make things right. Unfortunately, the same gentleman came back and did a poor job again, leaving me with the same sour smell and dirty carpets. Despite numerous attempts to contact the company, I have yet to hear back from the manager. Please do not waste your money and time on this company. If you want a professional cleaning job done right, look elsewhere.

I scheduled Stanley Steamer to clean my tile and hardwood using their online portal. After accurately entering the required room info I was given a quote of 680 dollars. Upon arrival I was informed by the technician that the job cost would be 1285 dollars. This kind of bait and switch behavior is outrageous. Do not ask for number of rooms if that is no a criteria for cost. You either charge by the room or by the square footage. Do not quote me a room cost and change to square footage upon arrival. That is Jacked up and shameful.

Hired Stanley Steemer in St Cloud Mn to clean carpet in three small rooms. Smallest was 6x11ft , largest was 10x14ft. Price quoted was $532 which I thought was high but acceptable to get the carpet throughly cleaned. Bill ended up a bit more than $1700 and included chgs I didn’t authorize, but he said I did. I would never spend the $1000 to clean a 6x11 piece of carpet, but that’s what I was billed for this one room. When questioned the technician Taylor started calling me names and threatening me with calling the sheriff and having me arrested. Also tried to negotiate the chgs with the manager who was unreceptive. I felt threatened and completely taken advantage of. Finally just paid the bill which felt like extortion, to break free of them and sever contact. The tech was a bully, who threatened and took advantage of me. Don’t trust this business with your trust or money. There are other service providers who will provide ethical non threatening service.