SpotOn FenceReviews of spotonfence.com

Response from SpotOn FenceOct 14, 2026

Thank you for sharing your experience. We're very sorry to hear about the ongoing difficulties you've experienced with your collars, especially after investing in multiple units and working with our Support team to resolve the issues. We understand your frustration with being advised to purchase another collar when you're still experiencing containment concerns with your existing units. This is certainly not the experience we want for you or your dogs. A member of our Brand Relations team will be reaching out to you directly to learn more about your experience, review your previous troubleshooting and replacement history, and better understand the ongoing containment issues. Our goal is to explore the available options and work toward a resolution without unnecessarily repeating steps you've already completed. We value the trust you've placed in SpotOn and appreciate the opportunity to help restore your confidence in the system.

Response from SpotOn FenceOct 13, 2026

Thank you for sharing your experience! We're so glad SpotOn gives you peace of mind and lets your dog safely enjoy her surroundings. It's wonderful to hear that the system has made such a positive difference for your family. We truly appreciate your trust in SpotOn and wish you and your dog many more happy adventures together!

Response from SpotOn FenceOct 13, 2026

Thank you for sharing your experience. We're glad you appreciate the flexibility of creating multiple fences, but we're sorry to hear about the unexpected corrections and your experience with our Support team. GPS signals can be affected by nearby structures, particularly indoors, where signals may be obstructed or reflected. While Home Zones are designed to reduce unexpected corrections in these areas, we'd appreciate the chance to review your setup and better understand what happened. Regarding your previous Support request, tickets automatically close after two days without a response. However, you can reply directly to the original email at any time, and your ticket will automatically reopen so our team can continue assisting you. We also appreciate your feedback regarding the referral program and understand your interest in tracking the referrals you've made. We'll look into your concerns and forward your feedback to the appropriate team for further review. Our Support team is available by email at [email protected] seven days a week, or by phone at 603-488-1504, Monday–Friday, 8 AM–5 PM and Saturday, 9 AM–12 PM Eastern Time. We'd welcome the opportunity to revisit your concerns and work toward a resolution for you and your dog.

Response from SpotOn FenceOct 13, 2026

Thank you for your review and feedback on the SpotOn collar.

Response from SpotOn FenceOct 13, 2026

Thank you for taking the time to share your experience. We're very sorry to hear that you've continued to experience difficulties despite working with our Support team. We understand how frustrating this must be, especially when you want your dog to safely enjoy your property. We'd like to clarify that saved fence boundaries do not change on their own. However, GPS positioning can naturally fluctuate due to environmental factors such as tree cover, nearby structures, and satellite conditions. While some variation is expected with GPS technology, we'd like to investigate the inconsistencies you've described, along with your concerns about battery life and the collar's performance. We can see you've previously worked with our Support team, and we don't want you to feel as though you're starting the process over again. We'd welcome the opportunity to review your troubleshooting history, take a closer look at your collar, and determine the best next steps to resolve this. We genuinely want SpotOn to work for you and your dog, and our team is ready to help address these concerns.

Response from SpotOn FenceOct 13, 2026

Thank you for your kind words! We're thrilled to hear that SpotOn has made such a positive difference for you and that our Customer Support team provided a friendly and helpful experience. We truly appreciate your support and hope you and your dogs continue enjoying the freedom SpotOn provides.

Response from SpotOn FenceOct 13, 2026

We are so happy to hear you are loving the system. Should you ever need assistance, have questions, or just want to talk to the team. Reach out; we would be happy to help.

Response from SpotOn FenceOct 13, 2026

Thank you for sharing your experience and for trusting SpotOn for the past six years! We're thrilled to hear your Brittany continues to enjoy the freedom of exploring your 10 acres and responds so well to vibration without needing static correction. It's also wonderful to know our Support team was able to get your collar repaired and back to you quickly. We truly appreciate your continued support and recommendations. Here's to many more years of adventures together!