SpotOn FenceReviews of spotonfence.com

Response from SpotOn FenceOct 20, 2026

We are so happy to provide your dogs with the freedom to roam, no matter where your adventures take you.

Response from SpotOn FenceOct 20, 2026

Thank you for sharing your feedback. We understand how frustrating connection issues can be, especially when it's unclear what's causing them. We recognize the importance of clear communication when troubleshooting and appreciate you bringing this to our attention. We also appreciate your suggestion for a key fob that allows you to deliver a static correction remotely. Feedback like yours helps us identify opportunities to improve our products and features, and we'll be happy to share your suggestion with our team. If you're continuing to experience connection issues, please reach out to our Support team at [email protected] or call 603-488-1504. We'd be happy to help!

Response from SpotOn FenceOct 14, 2026

Thank you for sharing your experience! We understand how important reliable tracking is, especially when your dogs are exploring a large, wooded property. SpotOn uses GPS satellites to determine your dogs' locations, while the optional cellular subscription allows that location information to be communicated to your phone. For real-time tracking to work consistently, both the collar and your phone must maintain a reliable cellular connection. In rural areas, cellular coverage can vary, and dense tree cover or terrain may further affect signal availability. When the connection is weak or interrupted, location updates may be delayed or temporarily unavailable until communication is restored. It's also important to note that cellular connectivity does not affect GPS containment, so your dogs' fences can continue functioning without cellular service. We'd be happy to review your collars' tracking performance and help determine whether there are ways to improve your experience. Please don't hesitate to reach out to our Support team for assistance!

Response from SpotOn FenceOct 20, 2026

Thank you for reviewing the SpotOn collar.

Response from SpotOn FenceOct 14, 2026

Thank you for sharing your experience. We're sorry to hear about the significant difference in battery life between your two collars, especially after you've taken the time to compare their performance and switch them between your dogs. Battery life can vary based on several factors, including activity levels, GPS conditions, collar settings, and terrain. However, we understand your concern given the consistent difference you've observed between the two units. After reviewing your previous interactions with our Support team, we see you chatted with an agent on September 16. During that conversation, our team requested an email address so we could follow up and request photos of the collar to help us investigate further and continue troubleshooting. Unfortunately, we haven't received a response to that request, so we haven't yet been able to complete the troubleshooting process. We'd welcome the opportunity to pick up where we left off, review the information you've already provided, and determine what may be contributing to the difference in battery performance. Please reach out so we can continue assisting you. Our Support team is available by email at [email protected], seven days a week, or by phone at 603-488-1504, Monday through Friday, 8 AM–5 PM, and Saturday, 9 AM–12 PM Eastern Time. We look forward to hearing from you and working toward a resolution!

Response from SpotOn FenceOct 14, 2026

Thank you for your review and feedback on the SpotOn collar. We are so happy to hear you are loving the system and the experience the customer support team has provided.

Response from SpotOn FenceOct 14, 2026

Thank you for sharing your experience! We're glad to hear SpotOn is keeping your dog safely contained and that our Support team was able to assist you with your collar repair. We understand your frustration with the tracking feature, especially when both your collar and phone appear to have a strong signal. While containment relies on GPS satellites, tracking requires both devices to maintain a reliable cellular connection. The signal status displayed in the app may reflect the last successful update rather than the current connection strength. We'd appreciate the opportunity to review your collar's tracking performance and better understand why you're seeing these connection errors. Please don't hesitate to reach out to our Support team so we can investigate further and help improve your experience.

Response from SpotOn FenceOct 14, 2026

Thank you for your review and feedback. We're glad the support team could assist you and resolve any issues or questions you had about the collar.