SpotOn FenceReviews of spotonfence.com

Response from SpotOn FenceOct 21, 2026

Hello Chris. To cancel your subscription, visit https://spotonfence.com/account to login and click on the Manage Subscriptions button. Then, select the order number for your subscription, and you'll see the "Cancel my subscription" option under your billing details. Thank you for your patience, and we’re sorry the auto-response was not helpful. As a small team, we use tools that let us auto-respond to common, easy-to-solve issues so we can spend more time 1x1 on trickier support calls. We clearly missed the mark during your recent exchange, so we’ll use this as an opportunity to review our system and ensure it provides appropriate advice.

Response from SpotOn FenceOct 21, 2026

Thank you for sharing your feedback. We're truly sorry SpotOn hasn't met your expectations, especially given your investment. We'd appreciate the opportunity to learn more about the challenges you've experienced and see how we can help. Please reach out to our Support team at [email protected] or call 603-488-1504 so we can review your concerns and work toward a solution.

Response from SpotOn FenceOct 8, 2026

We are sorry to hear the collar is too big for your dog, and we would be happy to answer any questions or help process a refund. Please contact the team by email 7 days a week at [email protected] or call 603-488-1504 M-F from 8 am to 5 pm and Saturdays 9 am to 12 pm EST.

Response from SpotOn FenceOct 7, 2026

We’re sorry to hear about your experience and understand how concerning an unexpected correction can be. When you previously contacted our team, we provided troubleshooting steps and helped you return the collar. For additional context, SpotOn has a built-in safety timer that limits any correction to a maximum of 10 seconds before automatically shutting off. GPS signals can also be affected or reflected by certain structures, including metal roofs, which can temporarily impact the collar’s calculated location. We appreciate you sharing your experience and wish you and your dog all the best.

Response from SpotOn FenceOct 5, 2026

Thank you for taking the time to share your experience. We’re sorry to hear that a system you initially had confidence in has become a source of concern, especially when it comes to safely containing your dogs. We reviewed your previous communication with our Support team and can see that troubleshooting was started several months ago. At that time, our team recommended a few additional steps and requested information to help isolate what may be causing the behavior you described. We recently received your response to that conversation and would like the opportunity to continue the troubleshooting process from where we left off. The behavior you’re describing is not the experience we want you or your dogs to have. Our team would like to work with you to better understand what is happening with both collars and determine the appropriate next steps toward a resolution. They will be reaching back out within the day in hopes of helping pinpoint and resolve these issues so both Monthy and Talisker can get back to living a life unleashed.

Response from SpotOn FenceOct 1, 2026

Thank you for sharing your experience. We understand how frustrating delayed tracking can be, especially when that was an important reason you chose SpotOn. The cellular subscription is optional and is used specifically for features such as tracking and notifications; cellular service does not affect the collar’s GPS containment or corrections. Tracking does require a reliable cellular connection between the collar and your phone, so performance can be affected in areas with limited or inconsistent coverage. We’d appreciate the opportunity to take a closer look at your collar, cellular connection, and account to see how we can help. Please reach out so we can review your experience and discuss your options. You can contact the team by email 7 days a week at [email protected] or call 603-488-1504 M-Ffrom 8 am to 5 pm and Saturdays 9 am to 12 pm EST.

Response from SpotOn FenceSep 28, 2026

Thank you for your review and feedback. The SpotOn collar should connect to GPS satellites within seconds once outside. If it's taking a long time to establish a connection, there may be an internal issue, and we recommend contacting our support team. While drift is natural, factors such as terrain, tree coverage, and structures on the property can cause variation. We observe 3-6 feet of drift with the Nova edition and 6-9 feet with Omni. If you are experiencing higher than normal drift on a daily basis, please reachout to support for further troubleshooting. You can reach the team by email at [email protected] or call 603-488-1504 Monday through Friday from 8 am to 5 pm and Saturdays 9 am to 12 pm EST. We look forward to hearing from you and helping to address these issues.

Response from SpotOn FenceSep 24, 2026

Thank you for sharing your experience. We’re very sorry to hear about the injuries your dog experienced and understand how concerning this situation has been. A member of our team has reached out to you by email to learn more about what happened and offer assistance. We appreciate the opportunity to better understand your experience and work with you toward a solution that makes sense for you and your dogs.