SpotOn FenceReviews of spotonfence.com

Response from SpotOn FenceOct 21, 2026

Thank you for sharing your experience. We're sorry to hear about the challenges you've had creating your fence and the unexpected alerts your dog has received. We understand how frustrating and confusing this can be, especially after the work you've put into establishing a safe boundary. The satellite imagery in our app comes from Google Maps, and unfortunately, we cannot control when those images are updated. You can contact Google Maps to request an imagery update. In the meantime, we recommend walking your fence boundary rather than drawing it in the app, as this can help improve accuracy when creating your fence. Metal roofing and other structures can also interfere with GPS signals, which may cause unexpected alerts. We'd appreciate the opportunity to review your fence setup and help address these concerns. Please contact our Support team at [email protected], available seven days a week, or call 603-488-1504, Monday through Friday from 8 AM to 5 PM and Saturday from 9 AM to 12 PM Eastern Time. We're happy to help!

Response from SpotOn FenceOct 16, 2026

Thank you for taking the time to share your experience. We're very sorry to hear about the repeated difficulties you've encountered with your chargers, collar, and tracking features. We understand how concerning it must have been when your dog went missing and you were unable to track her, especially after previously relying on the system. The issues you've described with charging, unexpected shutdowns, and inconsistent tracking are certainly concerning, and we'd appreciate the opportunity to investigate further. We'd like to review your collar's performance, previous replacements, and troubleshooting history to better understand what may have occurred. Please contact our Support team at [email protected] or call 603-488-1504. We'd welcome the opportunity to review your concerns and explore available options to help resolve this for you and your dogs.

Response from SpotOn FenceOct 16, 2026

Thank you for taking the time to share your experience. We're truly sorry SpotOn hasn't provided the peace of mind you hoped for. We recognize how much time and effort you've put into training your dog, especially after going through the process multiple times, and we understand how discouraging it must be to keep experiencing containment and tracking issues. We'd also like to clarify that GPS containment works independently of cellular service, while real-time tracking and escape notifications require a reliable cellular connection for both the collar and your phone. GPS satellites alone control containment and corrections. We genuinely want to help you and your dog have a better experience. Please contact our Support team at [email protected] or call 603-488-1504. We'd welcome the opportunity to take a closer look at what's happening and work with you toward a solution.

Response from SpotOn FenceOct 16, 2026

Thank you for taking the time to share your experience. We understand how disappointing it can be to invest in a system with high expectations, only to find that certain features aren't meeting your needs. We're especially sorry to hear that you didn't receive the level of support you expected when reaching out for assistance. We'd like to clarify that the cellular subscription is completely optional and is only needed for features such as real-time tracking and escape notifications. GPS containment, warning tones, and corrections function independently without a subscription. Regarding static corrections, effectiveness can vary depending on factors such as collar fit, contact point placement, and your dog's training. We offer a complimentary 30-minute virtual session with a certified trainer who can help evaluate these factors and provide personalized guidance. We'd appreciate the opportunity to learn more about your experience and review your previous Support interactions. We encourage you to reach out to our team directly at [email protected], available seven days a week, or call 603-488-1504, Monday through Friday, 8 AM–5 PM, and Saturday, 9 AM–12 PM Eastern Time. We'd be happy to work with you to address your concerns and help you get the most out of your SpotOn collar.

Response from SpotOn FenceOct 14, 2026

Thank you for sharing your experience. We're very sorry to hear about the ongoing difficulties you've experienced with your collars, especially after investing in multiple units and working with our Support team to resolve the issues. We understand your frustration with being advised to purchase another collar when you're still experiencing containment concerns with your existing units. This is certainly not the experience we want for you or your dogs. A member of our Brand Relations team will be reaching out to you directly to learn more about your experience, review your previous troubleshooting and replacement history, and better understand the ongoing containment issues. Our goal is to explore the available options and work toward a resolution without unnecessarily repeating steps you've already completed. We value the trust you've placed in SpotOn and appreciate the opportunity to help restore your confidence in the system.

Response from SpotOn FenceOct 13, 2026

Thank you for taking the time to share your experience. We're very sorry to hear that you've continued to experience difficulties despite working with our Support team. We understand how frustrating this must be, especially when you want your dog to safely enjoy your property. We'd like to clarify that saved fence boundaries do not change on their own. However, GPS positioning can naturally fluctuate due to environmental factors such as tree cover, nearby structures, and satellite conditions. While some variation is expected with GPS technology, we'd like to investigate the inconsistencies you've described, along with your concerns about battery life and the collar's performance. We can see you've previously worked with our Support team, and we don't want you to feel as though you're starting the process over again. We'd welcome the opportunity to review your troubleshooting history, take a closer look at your collar, and determine the best next steps to resolve this. We genuinely want SpotOn to work for you and your dog, and our team is ready to help address these concerns.

Response from SpotOn FenceOct 7, 2026

We are sorry to hear you are running into issues and having a hard time getting them resolved. Our customer support team responded to your email request 2 days ago and asked for additional details regarding your Scheels order. They would be happy to continue working with any issues or questions you may have. Please reply to your open ticket or contact the customer support team 7 days a week at [email protected] or call 603-488-1504 M-F from 8 am to 5 pm and Saturdays 9 am to 12 pm EST.

Response from SpotOn FenceOct 2, 2026

Thank you for sharing your feedback. We’re sorry you’ve had difficulty connecting to your collars and navigating the app. SpotOn does offer Bluetooth connectivity, which is used for creating fences, adjusting collar settings, and training. Bluetooth has a range of about 50 feet, so the collar and phone need to stay nearby when using these features. Cellular service is separate and is only needed for optional features such as tracking and escape notifications. Your dog’s containment relies on GPS satellite signals and does not require Bluetooth, cellular service, or a subscription. If you’re having trouble connecting through Bluetooth even when the collar and phone are nearby, our team would be happy to help troubleshoot. Contact us by email at [email protected] or call 603-488-1504.