SpotOn FenceReviews of spotonfence.com

I purchased a second hand nova collar off of eBay, and the battery life was abysmal, with no additional features / tracking / etc, I got maybe 10 hours. The nova collar is a relatively new release, so the battery can't be that old. While it is always possible the battery was defective or mistreated by the original owner (though I doubt the latter), the product is so new that I was surprised how far off the stated battery life was from what they advertise (34+ hours! not even close). I reached out to support who checked and saw that I was not the original owner of the collar, and they declined to assist even though the item is so new, because their stated warranty is non-transferable. If you had confidence in your product, transferring the warranty wouldn't be a problem. But the overall support experience was very latent and delayed responses over weeks of time, even before they knew that I wasn't the original purchaser. Overall, just a poor experience with their support team, and an unusable product due to the horrible battery life.

It took a while to get started. The first collar was not working correctly. My husband finally called your company for help, and you immediately sent a new one. Then my husband had some difficulty setting up the boundaries, since we are in the woods of Maine. Finally got it working, and it has been wonderful! Poppy stays on the property, and has been enjoying the summer on the lake without being tied up. We have 3 1/2 acres but didn’t need to include all of the land for her. But plenty enough for her to wander and enjoy the water as well without the danger of leaving the property for the dangerous Rt. 1 about 1/2 mile away. Poppy is a 4 year old St. Berdoodle. We also have an 8 year old Clumber Spaniel, Tucker, but he more or less stays around, though he will follow Poppy if she leaves the property. But we don’t have to worry about that anymore. This is our summer home. We have an invisible fence back in North Carolina. So it was pretty easy getting Poppy to understand your Spot On. Took a day.

I have no complaints other than i wish I would’ve realized that my metal roofing would prevent the collars accuracy. My pups have gotten corrected while laying on my porch :( I should have thought about that, that’s my bad. Itd be cool if the wifi could take over when theyre under the roof.

Every single day this stupid collar alerts that my dog has left the fence when he’s inside the house and not even close to the fence line. Sometimes this happens multiple times a day. Biggest waste of $1000 I’ve ever spent. Don’t buy this…go with a competitor like Hero. In respond to SpotOn’s reply - I Do Have a Home Zone Set Up. IT STILL ALERTS EVERY SINGLE DAY THAT THE DOG LEFT THE FENCE WHILE HES INSIDE THE HOME ZONE.

Keeps dog secure

Everything great. Our Golden learned quickly and stays home so far. Only issue is with charging. The first collar was almost impossible to get to start charging as had to fiddle with the puck and took 15-20 mins to finally hit the spot to start the charge. You sent a new puck but was no better so then sent a whole new collar. It is better but still takes several try’s to hit the exact spot to start the charge? Other than this issue the collar is great.

They have GREAT customer service!!! Very quick to reply - very helpful and patient!!! Would highly recommend! I have two dogs - two collars- and they work great!!!

This is an excellent product. We started with a similar product but were told that "we might be in the 1% of the country where this doesn't work." Sent it back for the SpotOn and have had a 100% success rate, and the dog knows exactly what the rules are and learned them in under a week. Great job.