SpotOn FenceReviews of spotonfence.com

Response from SpotOn FenceSep 8, 2026

Thank you for your review.

Response from SpotOn FenceSep 4, 2026

We are sorry to hear that you are frustrated, and we would love to learn more about your specific situation and how we can help improve your overall experience. Please contact us at your earliest convenience so we can sort through and answer any questions you may have. Contact the team by email 7 days a week at [email protected] or call 603-488-1504 M-F from 8 am to 5 pm EST and Saturdays 9 am to 12 pm EST.

Response from SpotOn FenceSep 4, 2026

Thank you for the review. In the future, should any questions or concerns arise, please don't hesitate to reach out. We hope your dogs are enjoying every moment of their newfound freedom.

Response from SpotOn FenceSep 4, 2026

While it may not have worked out this time, we hope you consider SpotOn in the future should your circumstances change. Thank you for the review.

Response from SpotOn FenceSep 3, 2026

We are so happy to hear that you're enjoying your SpotOn collar. Thank you for the review.

Response from SpotOn FenceSep 3, 2026

This is wonderful to hear! Thank you for your review and for trusting us to help keep your dog contained within your property. Should you ever need assistance or just have a few questions, please don't hesitate to reachout.

Response from SpotOn FenceSep 3, 2026

Thank you for your review and feedback on the SpotOn collar. The unit may be giving off false corrections while your dog is on the porch because the satellite signal is reflecting off the building and landing near or outside the fence line. If you haven't already, we reccomned adding a Home Zone over the house and giving a five-foot buffer on all sides to accommodate GPS drift. If you still are experiencing frequent false corrections with a Home Zone enabled, please reachout to the support team so we can investigate the issue further with you.

Response from SpotOn FenceSep 2, 2026

Thank you for sharing your experience and feedback. We’re very sorry to hear about what happened with Brookie and understand how upsetting it must have been to see her become frightened of the collar after this experience. I was able to locate Brookie’s collar and review the account history. Our records show that the static correction level was changed from 14 to 26 on July 20, 2026, at 10:22 a.m. EST. The level was then changed back to 15 on July 23, 2026, at 8:35 p.m. EST. Because these adjustments are recorded in the account history, we want to better understand what may have caused the change. If you or anyone with access to the account did not make these adjustments, please reach out to our support team so we can investigate this further and help determine what happened. Our team can be reached at [email protected] or 603-488-1504. Phone support is available Monday–Friday, 8 a.m.–5 p.m. EST, and Saturday, 9 a.m.–12 p.m. EST. We’d appreciate the opportunity to look into this with you and help get Brookie and your family back to feeling comfortable with SpotOn.