SpotOnReviews of spoton.com

Ivan monroy is an exceptional Customer Success Partner who truly understands the restaurant grind He didn't just set up our SpotOn POS;he optimized it for our specific workflow and remains incredibly proactive in helping us grow.His expertise and responsiveness make him an invaluable asset to our business operations sincerely R Cermeno

Ivan has been a tremendous help and truly represents SpotOn Support at its best. Whenever I have questions, he promptly calls me back and resolves my issues efficiently. He consistently provides excellent service and support. I sincerely hope you keep him on your team for a long time.

We have had Spot On for a little over a month now and we absolutely love it. Yes there is bugs to fix like any other POS system but they are able to fix it pretty quickly and efficiently. They will follow up to make sure the issue is fixed as well. Ivan Monroy and Enrique are the best. I would highly recommend switching over!

We have used Spoton for a year and they have the best support in my experience with POS's. They try to actually help and if they can't for some reason I have a rep, Krystle and she will help get it resolved. This is refreshing coming from Toast where there is NO support at all.

Chris was very helpful and ciommunicated well. A+!

Amanda made it great. She takes the time to listen. That is rare these days. We have been a customer for several years and Spoton always makes the situation right. Its rare that a business strives to do the "right thing" for a customer no matter what!

I'm simply trying to contact the billing team as we have not received our most recent batch. I called at 8:52 am and spoke with a rep, Jose, for about 2 minutes before he hung up on me. I called back and the automated voice said "expected wait time less than 3 minutes". The phone rang and rang for about 4 minutes before it suddenly dropped. It did this multiple times. I have called 4 times and waited on hold for it to drop every time after 4 minutes. The last time I called, it said the expected wait time was 3-5 minutes and asked if I wanted a call back at this same number. I said yes. That was 35 minutes ago now and I still haven't received a callback. They owe us money and I made that clear to Jose and after making that clear, I have been ignored. This is very unprofessional. I would like to resolve our billing issue and then never do business with SpotOn again. Follow up #1: I just sent this in an email to their feedback email provided on the website and received an error message as if that email doesn't even exist. Their phone line says they offer live chat on their website, they don't. Their website says they offer an email for feedback, they don't. This is absolutely ridiculous. Follow up #2: Had high hopes with the texting line that they apparently offer: 415-326-2002 Norma Herrera from Restaurant Management answered and told me they were having issues with their phone lines and told me she can redirect me to the Statements and Billing Department. I said "yes please" and received no response after. At this point I'm ready to tell my customer to dispute the charge with their bank so she can get her money back since we can't seem to get it as the business that provided the service she paid for. Absolutely horrendous experience.

A special thank you to Jeff G. He has been very helpful and answering all questions and very responsive. His knowledge and suggestions have help to set up our business for success.