SpotOnReviews of spoton.com

Good POS system, very good technical support

We have been an owner of Spot On for our POS at our business Foley Brunch & Supper Club. Everything, when it is new, is a challenge. However, our representatives that we talk to, mainly Ivan Monroy and Jonathan Hearn have made our learning journey much, much easier. I highly recommend your choice for your POS to be that of Spot On. You won't be disappointed!

SpotOn........we are getting there a bit at a time. Our Client Success Manager, Johnathon Smith has been an invaluable asset in assisting us with the system. We have had more than our share of issues getting the system implemented and without Johnathon we would not have made it. He is responsive and if there is something urgent that needs to be addressed he does his best to address the problem and get us a solution in a timely manner. So thank you Johnathon. Because of your professionalism I think we will be able to move forward with SpotOn and in time have a good POS. Look forward to your continued support and our success for the future. Briar Patch Marketplace & Cafe Martin & Shelia

Roger was able to show me what I needed to see. I missed the start time probably due to Central vs. Eastern problem but he called me and we were able to get it done in the time available. Thank you!

SpotOn is new(er) to the game, but they have a lot to offer! They really seem to have their finger on the pulse of the industry and they are always developing new options, functions, etc. Jessica DiStefano at SpotOn is hands down the best. She is our lifeline when it comes to their system. She is quick to reply, always has an answer (or finds an answer), and is a true joy to talk to!

Issue has been resolved in a timely manner thank you spot on.

I have had nothing but a positive experience with SpotOn. We have recently had a situation arise and Shura Boz has gone above and beyond to help us resolve it. He gave us his direct line. I am very impressed with how available he has been and how he has gone to bat for us and interfaced with the tech team to get our machine back up and running, and get the new device working exactly as we want it. He never has gotten frustrated with us for calling as many times as we need until we got a resolution. Thank you, Shura!

have worked out the issues I had with James Clark of Spot On today Oct. 28. Steve Santana was out of the office sick is why I did not get return email or call. There was some mis-communication concerning the card terminal in the beginning that has now been worked out. James spent over a hour making things easy to see and understand. Been with Spot On 3 years, $25 month flat fee + card fees. They still can't provide a local Rep in the Atlanta area to assist me. Went to a new fee program Jan. 2022 where CC customers would pay a 3% surcharge and I was to pay nothing. Debit was at .9% and I paid for Debit fees. I have the rate program email as proof. Turns out they are charging customer 3% on CC yet still charging me as well. Double Dipping! Customer service says my terminal can't run that program because it is no longer PCI security compliant .... terminal they provided 3 years ago was out of compliance in April 2020, yet they put me in that rate program anyway. Now they fail to return calls and emails about the terminal and the fees that I never should have been billed for. They have shut the door on assisting a customer with a problem that runs a average of $150,000+ a year thru their processing. If they would assist me, I would stay with them, but can't get a call back or a return email. Guess they don't want me as a customer. Steve Santana, why won't you return my call or emails?