SpotOnReviews of spoton.com

Overall good system and good customer service as long as your system doesn’t go down during business hours, they will guide you through the phone how to fix it and this could take 3 hours, then “sorry” for the trouble that’s all.

The service as far as deposits in bank accounts show up on time but are always shorted in the amount deposited. ( customer pays the fees) I called a few times to get it back but it never stops ! I am too busy to baby sit so i stopped calling

They disabled the ability to have an online store. other companies have api / plugins with Shopify. SpotOn does not. to navigate they system, they have 4 different websites with 4 different passwords you have to manually change. you can't navigate from one site to another without logging in on another site. very clunky they had to do an update on a busy Sunday at brunch that took over 30 minutes and then it still didn't work and we had to manually establish a connection with each terminal

Ok company to do business with.

Tip adjustment, I have called 4 times and still didn’t receive the money. First time I called was on the same day of the transaction someone new didn’t put the correct information down(I have been told that during the later calls). I waited for few days called the 2nd time the lady Evelin changed the information from incorrect to correct so I have to wait for another few days. I called the third time there was this gentleman sounded had more work experience and confidence to told me that it should only take one more day if I still didn’t see the money give them a call again they can fix. Here comes I waited for 3 business day not 1 still didn’t see the money. However I called again it took 20 minutes hold on the phone and told me I will see my money showing on my account on Thursday which is 2 days later from that day. Here you go Thursday now still didn’t see it, I’m going to call one more time today give the last chance for them to fix the problem, otherwise I will change my merchant service to a different company. Useless tip adjustment should be a very easy fix no one can fix the issue but keep saying the problem had been solved every call I made. So very disappointed. The calls made from 08/31/2022-09/15/2022 Problem solved on 09/15/2022 Customer service needs improvement, but I appreciate Ana’s help for my issue.

Some changes are not so simple...and some simply can not be done! But, I will say that your Client Specialist, Chris Jones did go above and beyond to help correct the issues. Thanks Chris...

All in all good but theres is room improvement

The P.O.S. system is functionable but can be difficult to options and not very user friendly setup....The customer service department is awful do not even call for help nobody has the answer you need and is always someone else's department it took 3 months after the system was installed just to get my spot on gift card order processed. So average might be a generous rating for setup but once you finally have it all going the way you want it is an O.K. system