SpotOnReviews of spoton.com

Jonathan went above and beyond for our brand's structure on our back of house and was super responsive at all times.

This Company is Disgusting. False promises, constantly cancelling my on line door dash orders, turning off my online ordering with their broken "goto app". No one and I mean NO ONE knows what their doing in any department. Hand off after hand off, if you want head aches purchase SPOT ON because they are anything but spot on... Toast smokes their ass and if I were a bigger business and could afford it I would go back to Toast... this company is absolutely 💯 % SHIT, having to call in weekly because it keeps having problems... I should have went with clover instead....

Ivan Monroy gave us excellent customer service through out the whole process. He was professional and prompt with all the demands and services that arose with a great attitude.

I can't say enough positive things about Chris. He is always responsive, knowledgeable (if he doesn't know it, he finds out), super friendly, and willing to go above and beyond for our organizations. I also work for another company that uses a competitors POS and having a dedicated support person is a game changer - please don't change your structure. Very happy that Chris is ours!

I’ve been really happy with my SpotOn collar so far. Setup was smooth, and everything worked exactly as expected right out of the box. A couple weeks in, I did run into a small issue where the collar didn’t light up while charging. I reached out to SpotOn customer service, and they helped me troubleshoot and fix it within minutes. Super quick, no hassle. Everything is working perfectly again, and it’s been reliable ever since. Great product backed by responsive support — which honestly makes all the difference.

Ivan Monroy has been a vital partner in streamlining our seafood restaurant's operations. He perfectly balanced our needs, ensuring the Back of House (BOH) receives clear, accurate tickets for complex orders while keeping the Front of House (FOH) interface fast and user-friendly for our servers. His hands-on approach and deep knowledge of the SpotOn platform have made our high-volume service run smoother than ever.

Ivan Monrroy is one of the people on the SpotOn team who truly knows how to solve any problem. He was the only person able to resolve an issue I had been dealing with for months, but thanks to him, everything seems to be resolved as of today.

My experience since the beginning has been terrible across the board. It feels like it's their first day every day. There's no communication or follow through. I had to literally ask for links and info for things that should have been intuitively sent. Support is basically non existent. Since implementation of the POS stations, I spend hours every week fixing issues. As for reporting. They call it "robust" . I can definitely confirm it is cluttered, illogical, overly bloated in uselessness yet completely lacking basic information necessary for accounting at any level. I'm honestly shocked they haven't been shut down yet for generally being bad at everything.