SpotOnReviews of spoton.com

New customer here. Spot On was recommended by my Merchant services account representative. It's been more bad than good, alas. I judge from his feedback that he is not happy either. On the plus side, the terminal was easy to set up, and had already been configured with the correct information. The terminal has some nice features. However, it does not do over-the-phone charges, which are sometimes a necessity in my business. It times out before you can put in all the information. It also requires inputting the entire address associated with the card, unlike any other terminal I have ever used. It is very awkward to do this using the tiny on-screen keyboard. I contacted customer service to fix this, but the fix that was supposedly going to solve the problem did not work. This is a serious weakness. Customer service is responsive, and tries to be helpful. But I get the impression that they are using freelance help that isn't well-versed in the product. A fair percentage of the agents appear not to be native English speakers. Now the bad: Spot On charged me nearly $400 for the terminal. In 26 years of doing business I've dealt with 6 or 7 merchant services companies, and Spot On is the first to charge for a terminal. I'd had the service for several weeks now, was not expecting this charge, and now my rent check is going to bounce because of it. These terminals are selling online for way less than $400. The terminal will not hold a charge for more than a couple hours, so you have to keep it plugged in. And then there are the charges. Spot On takes a flat 4 percent of every transaction, whether credit or debit. This is really high. I understand that there is a lot of credit card fraud, and that there are rewards cards. But again, the 4 percent charge applies even to debit cards, which is most transactions. This is not justifiable. Furthermore, I have a nearly spotless record with exactly one chargeback in the last 20 years. I should get a better rate. I took this up with customer service and they gave me a gobbledygook explanation that seemed intentionally confusing. Basically it came down to this: If you don't like the 4 percent charge, then build in a "convenience fee" for every sale. Ok, but that's the sort of thing that will drive customers off. I suspect there will be some other charges too, so I will have to minutely examine my statements for the foreseeable future, which is a nuisance. With this company there are surprises. And not the good kind. I cannot recommend them. Merchant Services is a very competitive market, and Spot On falls short against other services. I hasten to add that I rarely, almost never, leave negative reviews. It takes an exceptional experience to generate one.

In what should have been an amazing opportunity, my experience with Spot On has been frustrating. This system has the potential of being great, it's platform is rock solid and we've almost never gone down, when it did it turned out our porter unplugged the router. There is a 4G backup just in case the ISP quits and we weren't nickel and dimed to death. Refreshing. The problem was with support and set up.No template to speak of, very little guidence and installation/training (which you pay for) left us not really knowing what we were doing. Nothing was intuitive but once you figured it out it was great. My bright spot was in restaurant success and a technician named Jon Smith, who finally addressed all of the issues we had during our 1st year and couldn't get the regular support staff or integrations team to fix. I would have definitely left the platform if not for Jon. If I could give any advice to Spot On it would be to invest in support, the right kind that gets things done without making me call a dozen times. To be honest, had I experienced from the start what I experienced this last 4 weeks, this would have been a 5 star review, it's just hard to wash away a year of frustration in 4 weeks. I truly hope that what service I rrecently eceived is a sign of things to come. Jon was great, the installer that helped configure things properly was great, all the broken/not working/frustrating things for the last year have been fixed. This is what I was hoping for a year ago. Definately don't rule this system out but ask questions before you sign the contract and hold them accountable to get you set up properly and you'll have a great system... much better than a lot of the popular ones. One popular one in particular whom I won't mention by name, I hear is always having printer issues and outages.. Spot On never did so I was thankful for that

The credit card process take 3 times longer than clover

this is a review on spoton in general. not really compatible with our pizza restaurant but after paying for it there's really no choice.... few examples of many: toppings on anything other than halves are impossible apparently... there is no way to ring up even the easiest 3/4 pepperoni 1/4 cheese... I've brought it up multiple times and everyone says they got it but issue still not fixed almost 9mo in... delivery addresses don't print appartment/unit numbers... brought up issue weeks ago and still not fixed... took weeks to "setup"a way to ring up half n half specialty pizza and stumbled upon a 2 second solution after that that no one mentioned on our own... even equipment is low quality... credit card machines require major force to key in card numbers not even a year in. i guess lying salesmen are pretty standard but this has been a major disappointment

company has a good idea to save the business from having to absorb credit card fees, but they cant get their program fixed. they told us we could run debit cards for a different rate per card to save a convence fee to the customer. at first everything worked, but they gave numerous excuses for a pin pad for the customer to use. then debit quit going through on 1/2 the cards. then debit quit working on 90% of the cards. customer service kept saying the pin pad was the problem or said they don't see any issues or said the customer didn't have any money in their account. they said they don't have any issues like this with anyone else, but everyone else in town here charges the convience fee on credit and debit. hours on the phone with customer service and they always say we will call you back , they never call back

I thought the dashboard would provide real-time transactions but it doesn't update for 1-2 business days after the transactions. Also the online platform unless you have the restaurant set up doesn't allow for billing to be completed as you can't add your product line and would have to enter each items for every customer. Would like to see some modifications.

Programing is not always complete. NEVER EVER receive a call back to bigger problems. Why is it sometimes I cannot go back in history, past a year for information? Staff unable to program a printer that was moved. They always say I need to buy a new one. I'd like to get a whole new system. This company is very flawed.

No contact unless I have a problem