SpotOnReviews of spoton.com

When installed the start on POS in April 2022. It’s now July 2022 assistant is still not working up to our sales persons guarantees. we have trouble with reporting, consolidating all pertinent information into one report instead of five. After work daily with a customer service representative who although very nice does not solve problems. There is no local on site service person they can come out and fix problems. They are very good at saying we can’t do that. My last POS company was able to tailor their system to our needs. Spot On prefers to taylor my needs to their system. We are continuing trying to work out the issues, but overall the sales people guarantee the moon and deliver much less. Mike Duffy Mike Duffy’s Pub & Grill St. Louis Missouri

I want to thank Shura Boz for all of the help he has been over the past couple of weeks. I had a problem that was not easy to resolve. After the passing of our AE (Dniel), Shura really stepped up to make sure everything was working well. He has even reach out to me a couple of times to follow up to make sure that all is still going well. After more than 20 years working with different POS systems, I feel I am in good hands when it comes to service and quality. Many thanks Shura!!!

Robert Herzog is a liar and spoton pricing too high and we were told a different price. Look him up as he has many different companies and all same results.

company has a good idea to save the business from having to absorb credit card fees, but they cant get their program fixed. they told us we could run debit cards for a different rate per card to save a convence fee to the customer. at first everything worked, but they gave numerous excuses for a pin pad for the customer to use. then debit quit going through on 1/2 the cards. then debit quit working on 90% of the cards. customer service kept saying the pin pad was the problem or said they don't see any issues or said the customer didn't have any money in their account. they said they don't have any issues like this with anyone else, but everyone else in town here charges the convience fee on credit and debit. hours on the phone with customer service and they always say we will call you back , they never call back

My experience with SpotOn has been amazing. Truly first class service by Ivan Monroy and his team members. Ivan is fast and effective in resolving issues with a friendly attitude. Other CC vendors have horrible service with bad training. Thank you, SpotOn for understanding my need for fast, efficient, and friendly service.

I cannot thank Ivan at SpotOn enough for all his help in a particular transaction. He truly went above and beyond the call of duty. He understood my situation right away and took time to show me on my own dashboard. Gracias Ivan!!!

At the beginning I spoke with a girl/lady named Mary, who carefully and attentively helped me to go through my situation. She transferred me to the manager, Shawn Chestnut, who was also extremally attentive and willing to help me to solve the situation. I am very grateful of him and his support.

After ten days of anguish, stress and uncertainty due to a hold on our Chase bank account which was resolved thanks to the persistence of Mike, especially, and I, the SpotOn team of Susana and Jon were ready to go and in one business day the cc sales were deposited as promised! Many many thanks and congratulations for a job well done. Hopefully this wouldn’t happen again, but in any case we know now that we are in good professional hands.