Ellora
Excellent service
Excellent service
Response from SpotOnAug 23, 2022
Thank you!

SpotOn powers small and midsize businesses with the digital tools they need to run and grow, supported by personal service and delivered at a fair price. A leader in fully-integrated restaurant management systems and small business technology, SpotOn offers end-to-end solutions which include marketing, reservations, online ordering, digital loyalty, review management, and both retail and restaurant point-of-sale (POS) solutions. Our hardware is robust and reliable, ready for the demands of hard-working restaurants, bars, storefronts, online stores, stadiums and more.
SpotOn (spoton.com) has 594 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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594 approved reviews, newest moderated first
Ellora
Excellent service
Response from SpotOnAug 23, 2022
Thank you!
Coombs K.
Very helpful and knowledgeable!
Response from SpotOnAug 23, 2022
We're so happy to hear this, thank you!
Kristi H.
Tristan at SpotOn has always been very helpful in resolving questions. I appreciate the professional manner when I have discussed issues with him. The best.
Response from SpotOnAug 23, 2022
Thanks for leaving us this feedback, Kristi. We love hearing that you have a great working relationship with our team.
rapid
this is a review on spoton in general. not really compatible with our pizza restaurant but after paying for it there's really no choice.... few examples of many: toppings on anything other than halves are impossible apparently... there is no way to ring up even the easiest 3/4 pepperoni 1/4 cheese... I've brought it up multiple times and everyone says they got it but issue still not fixed almost 9mo in... delivery addresses don't print appartment/unit numbers... brought up issue weeks ago and still not fixed... took weeks to "setup"a way to ring up half n half specialty pizza and stumbled upon a 2 second solution after that that no one mentioned on our own... even equipment is low quality... credit card machines require major force to key in card numbers not even a year in. i guess lying salesmen are pretty standard but this has been a major disappointment
Response from SpotOnSep 1, 2022
We're sorry to hear you've struggled with pizza customization at your restaurant. I've been in touch with our support team, and Miguel has reached out to coordinate a time to review menu settings. As for equipment, we recommend wiping down buttons frequently as they can get sticky from food spills. Hope this helps!
Kimberly
We love Spot On! Eddie made everything so great starting up we chose to use you again at our new store.
Response from SpotOnAug 19, 2022
Thanks for letting us know! We are happy to hear you've had a great experience with SpotOn and working with Eddie.
scott M.
Great customer service,had good experience, 100% satisfied
Response from SpotOnAug 19, 2022
Love to hear it, thanks for the feedback, Scott!
Anita
I have had a good experience with this company. I use the app to gage my sales every day.
Response from SpotOnAug 8, 2022
We're happy the app has helped you measure and grow your sales! Thanks for leaving us a review.
jay F.
everything is great in the beginning. they promise alot but after a while they avoid your calls. the guy who signed me up named james morgan and i advise not to do business with this guy.
Response from SpotOnAug 8, 2022
Hi Jay, we're sorry to hear you've been having trouble with your SpotOn product. I've spoken with James and he's working hard to help you, but we do request you speak respectfully to our team. If you need additional help, our support representatives are also available 24/7. Thank you for your feedback!