Spirit HalloweenReviews of spirithalloween.com

Literally the worst. They break consumer protection laws. They don’t send out items and inform of delays. And forget getting a refund. If anyone wants to start a class action.. I’ll jump on board

I ordered a costume for my son and paid the express shipping and needless to say it did not arive on time but when it did it has spots on the front of it like it has been worn and of course i held on for an hour to then be told there was no one to take my call , i left a message but have heard from NO ONE ! Would never order another thing from this place ! It has worst customer service on planet . Hope people check reviews before they buy and go someplace else . sure wish i had went to party city for all my halloween needs instead of just half !

I had a problem with my online order, so I called, but the answering machine said the phone lines are closed and to use the websites live chat service. So I went there, but I got NO RESPONSE. Nothing at all, twice in a row. I saw you could message them via facebook, so I did. I didn't get a response for hours, and when I finally did they ignored me again after I gave my order number. I just feel they shouldn't give other support options if nobody is going answer you. Be careful ordering, as support will be very un-responsive.

They do honor refunds until the 22nd but if you got your online order after that, you can only exchange it. I did notice that if there was a credit due with the exchange, the money went back on my card. Supposedly. I am still waiting to see if that goes through. SO, theoretically, you can exchange your item for the cheapest thing in the store and get most of the money back as a way around the policy. They have a phone number on their website which has a typo in it. When you call the right number there is no talking to a real person. The MANY individual stores have no individual phone numbers so there's NO WAY TO CONTACT ANYONE to find a specific item to buy and the website isn't networked with the stores so you can't find what stores have what you want in stock. They do have Instacart on their website but it's useless. It doesn't work and isn't hooked up to their store's inventory. What's the point? It's a really bad business model. If it hadn't been for Ken on their live chat option I wouldn't have been able to find what I need. FYI - DO NOT TAKE LITTLE CHILDREN IN THE STORES - it's disgustingly evil and traumatic for them to see such demonic and violent images with their little minds. They should be sued out of business for not putting warning signs up and causing emotional damage. It's not just typical spooky stuff, it's right at the front door with screaming bloody animatronic monsters popping up with weapons as you go in. Shame on them! EDIT: Lol @ the automated reply from them!!! They didn't even read my comment or they would have seen that you can't contact a human being through that number and that the exchange difficulty was the least of my complaints! Pretty much sums up their customer service, lol!

Horrible customer service. Store will not do refunds only exchanges. The prices online are 10 dollars less and the store will not honor their own internet price. Associates lack knowledge and manager on duty didnt give us the time of day. Would give 0 stars if able.

Do not pay for expedited shipping online as they do not honor the time frames promised. They say that they will ship your order out the next business day when you make the purchase but they have a disclaimer buried in their FAQ that says otherwise. Of course this isn't mentioned on the ordering page but they will point it out to you when you complain that your package hasn't shipped yet a week later. Also, their customer service is a joke and they make it impossible to contact anyone at the customer service number. They will direct you to the live chat on their webpage but you'll notice that there isn't a live chat on their webpage.

If I could give this place zero stars I would. Mainly guest service department. Last year I won $100 gift card from Spirits that was given to me at the end of October. When I went to use it this year they told me it had expired as of October 31st 2019! WTH! what kind of gift card has an expiration date these days?! So I was told to contact guest services which I did but had to be through email because I couldn’t seem to get ahold of anyone. Well they seemed like they were willing to help fix this issue. I was told to contact them again In a couple of days because the issue was sent to the finance department. Since then I have sent them 5 emails asking for an update and no one has responded back! Terrible terrible service! Unbelievable that they would treat their customers this way!

Over a month and well over 10 conversations on the phone with your online employees and you finally refunded my 200 dollars. Your customer service team wanted me to splice and rewire an infrared sensor instead of just shipping it back and getting a refund like a normal company. Couldn't imagine Amazon, Lowe's or Walmart telling me to try to do electrical work on a product you guys broke in the first place. You guys seriously need a restructuring of your Dr Zombie and customer service branch because it is frankly embarrassing next to the passion and friendliness your in store employees. After this debacle I will never order another animatronic online, only in store where I can talk to an actual employee interested in correcting your companies mistakes and return it directly to the store if there is a problem. Seriously embarrassing online customer service