Spirit HalloweenReviews of spirithalloween.com

I ordered a costume on 10/22. I paid for expedited shipping to be delivered by 10/26.. It did not arrive until 10/30, 4 days after it was supposed to for expedited shipping. I also can't return it because the return window was closed before it even arrived. Customer service was terrible. No refund, as their return window has already closed. BEFORE my order was even shipped out. Amazing.

This place has horrible products and no customer service whatsoever!! I bought an electric pumpkin carving tool that never worked and when I brought it back, they refused to exchange or return it. I just wasted $10 for nothing. Never coming back!!

We placed an order and due to using an existing account there was no way to verify the address prior to placing the order. Spirit Halloween has no customer service contacts (we tried calling and email) no way to correct an error in the order and a no return policy after the end of October even for items ordered for the next year after Halloween. I would never order from them again. There is no method to correct errors and no flexibility if there is a product that is defective.

So evidently after Oct 24th the stores do not refund for any reason. My son needed a wig and beard so he could be a book character for school. I paid nearly $30 for it on Oct 30th at 9pm. 7am the next morning as my son was getting ready for his school day we opened the package and it was missing the beard. This completely ruined the costume look and he was a broken hearted 11 year old. I was told in the store that someone must have stolen the beard and the best they could do is exchange for a complete set. It was too late as my son didn't dress the part that morning 😒. They let people try stuff on and that is what happens. If the rule is no return then the person that rings customers up should be required to open it all up and show paying customer at point of sale that everything is there as it should be.When I reached out to corporate I was basically told we should have opened it before we left to make sure it was all there. Who would have felt the need to do that? This place is an overpriced JOKE! And if corporate would ACTUALLY read that I HAVE ALREADY CONTACTED THEM AND THEY WERE ZERO HELP THAT WOULD BE GREAT INSTEAD OF A GENERIC REPLY SMH

Bought an inflatable costume for $60. No refunds were allowed and I was a bit skeptical. I put it on and it worked fine. 5 minutes later the inflater air conditioner fell out of the costume. No returns were allowed, so there goes $60.

I drove 17 minutes to the Spirit H. near me (ft worth, TX) and they were completely OUT of MASKS literally walked the entire store multiple times along with other people looking. No Micheal Myers no Freddie no purge no anything. They did however have a huge selection of printed blankets. Spirit Halloween literally has one job and that’s to provide Halloween costume materials. STOCK YOUR STORES PLZ

DO NOT EVER SHOP HERE WORST CUSTOMER SERVICE EVER…. AND THEIR Policy’s ARE HIGHLY INCONVENIENT…. IN THIS COMPANY IT ISNOT ABOUT MAKING THE CUSTOMER HAPPY . IT IS ABOUT HOW MUCH MONEY THEY CAN GET FROM US N OUR KIDS DURING THE SEASON THEY ARE OPENED.. HIGHLY INAPPROPRIATE &. DISGUSTING I WILL NOT EVER PURCHASE ANYTHING EVER AGAIN‼️‼️‼️‼️‼️

The fact spirit can’t do an exchange for a size is absurd. I didn’t want my money back just a different size but they stop doing that after the 24th…. I understand money back but I had to purchase another costume. I’ll prob just go with Amazon from here on out. Thx spirit ✌🏻