Spirit HalloweenReviews of spirithalloween.com

I love the Oldbridge store, it's right off the outer bridge and the employees are so positive! I had a girl Katie going back and forth with me and my son looking for costumes, I appreciated her energy and patience! It's was worth the drive.

The store manager is a paranoid psychopath. He is mean, rude and condescending. Don't bother shopping here

NOT a customer, but an ex employee. Worked almost three full seasons, until there was a mix up and I just ended up quitting because I could NOT do it anymore. Greenwood Indiana and Indianapolis locations are awful, they are nothing but drama. They talk poorly about others including customers, and do a bunch of he said she said games. I was always thrown into the mix, because I was treated like the messenger man. Also, communication is soooo awful, dude.. I’d reach out and be left on read and then be ridiculed for the lack of communication on their end? Also; Keep in mind most of the people talking down the others are GROWN ADULTS… like come on man? Aren’t we more mature than this? I love Halloween, always will. Spirit is NOT the way to go, if seeking a temporary job at least.

Was online looking for an item I wanted to get, found said item and one other item. Saw the promo “pickup at store get a certain percentage off” so I did that. First item on order “canceled due to it not being at location” I figured bc I had gone to said location days before and didn’t see said item. Now onto second item of order, some time later get another email “item canceled (order in total canceled” same thing second item “not at location. Regardless I was gonna go to the store that day so I figured I’d see if the second item was at the store or not. We get to the store low and behold there’s 5 if not more of this item, I ordered online so that I’d get that promo and my item was canceled even though there was plenty in stock at location. I was then given a 20% off for my canceled order when here’s the joke because then if location didn’t have item id have to order online same items were gonna be $6 more then what I was originally gonna have to pay. So that 20% for my “inconvenience” of the same items didn’t mean anything.

I purchased a costume via online, only to find that it was ill-fitting so I attempted to return the item ONLY to be unable to as the return window expired ( conveniently). No worries, I actually placed another order for the correct size but ended up calling customer care to cancel when I found that I could exchange the product in store. I provided my order number only to be told "we can't see your order, call back in 1 hour to cancel. I called back and was given the standard "we are unable to make changes at this time". Of course this is just a ploy to keep your money. I even spoke to a supervisor who fed me the bs story, as I advised him that their business practices are nothing short of fraudulent and deceptive. I'm going to try this in store return/exchange and if I encounter any nonsense, I'm heading to the BBB to discuss my experience. Ridiculous!!

Les prix sont en US donc ne vous faite pas avoir rendu a la caisse.

They sent me the wrong item and will not refund the overweight shipping charge. Then they want me to send it back on my dime. Ridiculous. Lost a customer.

Returned an item and now FedEx tracking is showing error. It was a faulty $200 Gourdo and they like to back and fourth with emails. You can certainly see why they only open once a year the customer service / returns is complicated.