Spirit HalloweenReviews of spirithalloween.com

This company doesn’t even deserve one star. I ordered my daughter’s costume October 3rd, right after it was restocked and while it was still showing as in stock. I even paid extra to make sure it arrived by October 16th. By October 11th, the tracking still hadn’t moved, so I emailed to check in. They told me it was out of stock and that since I didn’t email sooner, I couldn’t get it — even though I ordered when it was clearly available. Then they changed their story and said it was actually on its way but would just be two days late. Two days before that new date, I emailed again because tracking still hadn’t updated, and they told me the order was lost and that I’d get a refund within 21 days. So basically, they took my money, gave me three different stories, and now I’m left without a costume a week before Halloween. Terrible customer service, zero accountability, and no urgency to make things right. I’ll never order from them again.

I would give zero stars if I could. I purchased a costume online to pick up at the store. They only held it a couple of days and then cancelled my order. However, they never refunded me. I had to call and spend over an hour on the phone waiting and talking to an agent who ended up having to refund me on PayPal although I paid with my Visa card. Will never shop there again, period.

This is the second year I order from them and pay the extra shipping for my costumes to be here on time, and they don't arrive on time, or by the day they're supposed to arrive. What am I paying extra shipping cost for.

I wonder in what universe kids go from a size xl in kids (12-16) to an adult medium. It's impossible to pick a themed costume for a tween. My 12 year old is so disappointed. Perhaps this is an age when kids can get less interested, but mine is still very much a child and I like it that way. We went through Poppy Playtime disappointment, Amazing Digital Circus disappointed, then FNAF disappointment before giving up. He nearly cried. Do better. If it's out of your direct control, advocate for your customers. You ruined our Halloween spirit 😮‍💨.

Ordered a costume online Friday October 3, 2025. The website indicated my local store in Canada. My address given is Canadian. Tax rate charged was the HST rate. At no point in the transaction did it indicate that it was a USD transaction. I saw the FX charge appear on my credit card today for a much higher amount then what I would pay at the nearby store. I try but could not cancel my order through my emailed order or anywhere on the website. I called the 1-866-580-5819 number. Two reps said, after an hour and a half, that even though the item has not been received by the shipper (not shipped), they cannot cancel the order. It was recommended that I email them at: guestservices at spirithalloween dot com (have to type it since trust pilot won't allow for the proper email format). I did, the email bounced back undeliverable. What a terrible experience. Deceptive and difficult on purpose. Please avoid their online shopping!!

Horrible attitude and rude service from the manager 😡. Contacted corporate, they pretended to be empathetic, but at the end of the day did nothing at all. We provided all receipt information so they could check out the cameras and see exactly who the manager is that was so terrible. I encouraged them to watch the store cameras for proof of just how bad it is . I doubt they really care and won’t fix the ongoing rude service from their management.  A total waste of time contacting them 

Terrible inventory. And when I try to speak to a agent about inventory it says hold time exceeds over 20 minutes.

Made order tracked it,it said delivered who to i don't no as I never got it waste of time don't use.