SpinLife.comWe are a company of people, some chair users, some not, here to help you find products to make your life easier. Our goal is to help you find the product that works best for you and your situation. You can talk to us. Our ProductExperts are real people with medical experience; many are certified ATPs and mobility professionals. From electric wheelchairs to rolling walkers, SpinLife® has the right product for your needs. We carry all the top brands including Golden, Pride, Invacare, Sunrise Medical, Drive Medical, TiLite, ROHO, Medline and many more. Shop online, or call our ProductExperts.
SpinLife.com (spinlife.com) has 1,230 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Luther C.
Did great with shipping information. Kept me informed within 30 minutes of when my order would arrive. Well pleased with the lift machine. It is a well built piece of equipment.
Response from SpinLife.comOct 3, 2022
Dear Luther, We are please to hear of your satisfaction with your purchase and we appreciate your Five Star review. It is our hope that we can assist you in the future for any of your mobility needs. Sincerely, SpinLife Customer Service.
Alleine D.
SPINLIFE is a horrible company that just collects your money and does not care about you. They will not lift a finger for you after they have your money. Knowing this company treats older people like the way they treated me, is heartbreaking. I have learned a lot in the last four months I have waited for my scooter. I have had conversations with SPINLIFE, Golden Technologies (the manufacturer), and YRC Shipping (freight shipper) multiple times over this. SPINLIFE is a DROP SHIP company. That means they don't have a store or warehouse with stock. When you place an order with SPINLIFE, they pay and place an order with the manufacturer of the item you bought from them. You then wait for the Manufacturer to send the item, not SPINLIFE. Again, all they do is collect money. That's it. SPINLIFE will not tell you what is back-ordered truthfully. I know this because I spoke to the actual manufacturer, Golden Technologies, of my mobility scooter about 1 month after I spent almost $3,000 with SPINLIFE. Golden Technologies confirmed that ALL scooters from most manufacturers are taking months to deliver because of parts issues overseas. There is nothing on SPINLIFE's site that says mobility scooters are taking months to be made. SPINLIFE is giving short back-order dates that suddenly get a lot longer after you pay them. I guess they worry that they will lose business if they are honest about backorder dates. SPINLIFE are liars. To make matters worse, after 3.5 months, I got a call from SpinLife's shipper, a freight company called YRC Shipping, to make arrangements for delivery. My scooter has arrived in Seattle! The nightmare is over...NOT! There is yet one more huge headache to deal with: The shipper never delivered my scooter. I called asking where my scooter was. They apologized and rescheduled. Then they never showed up. Again. We just called YRC Shipping and they have shipped my scooter BACK to the manufacturer, and it is currently in Chicago with no explanation why. I am in Seattle. My scooter was so close and now it's gone. 😢 This was after I sent an email to SPINLIFE asking why YRC Shipping hasn't called to set up another delivery appointment. SPINLIFE never bothered to lift a finger. All SPINLIFE did was open my account, look and see I have a ship date. SPINLIFE never bothered to find out that my scooter arrived here in my city, in mid-September then was shipped back to the manufacturer for no reason. This was one of the worst experiences I HAVE EVER HAD with a company and I truly feel like SPINLIFE takes advantage of older people on a daily basis. This kind of behavior seems to be just a regular thing with them. I am younger and know what's going on. It was even hard for me to navigate the run-around SPINLIFE gave me. It's very hurtful to know this is how they treat their elderly customers. They know how to smooth-talk you and act caring on the phone. Don't fall for it. They do NOT care about you. They are a drop ship company that will collect your money and then you are on your own. They made a mistake treating me this way.
Response from SpinLife.comOct 7, 2022
Dear Melissa, We sincerely apologize for the delay in shipping your scooter and for the freight delivery issues. Many of our manufacturers have been impacted by the global supply chain issues. The vast majority of our orders ship on time and we partner very closely with our suppliers on all orders running late. The projected ship dates that we provide to our customers on our website are based on the most current information provided to SpinLife from the manufacture. At times these dates may change as product does not arrive as expected. We are working closely with the manufactures logistics department to understand the reason for the multiple delays by the freight carrier for your order. As a courtesy we have provided you some compensation for your experience as we consider you to be a valued customer. Sincerely, SpinLife Customer Service
Gabriel O.
Fácil de usar página de internet y tienen todo lo que se ocupa desabilitados
Response from SpinLife.comOct 3, 2022
Gracias por las amables palabras. Por favor, no dude en ponerse en contacto con nuestra oficina si hay algo que pueda necesitar en el futuro. También tenemos un representante de ventas de habla hispana para ayudarlo si lo necesita. We are happy to hear you enjoyed your experience and that we are easy to do business with. We thank you for your order and hope that we can assist you with your future mobility needs Sincerely, SpinLife Customer Service
Claire G.
The Representative Dismal was very helpful over the phone. He was able to get me things on my order that were not on the website. He assured me that the company has a direct relationship with Pride Mobility and my motorized wheelchair will arrive in 45 days. Every other place I called has a wait time of 4-6 months.
Response from SpinLife.comSep 30, 2022
Dear Clair, We are pleased to hear that the associate you worked with at SpinLife was very helpful. We have a team of associates who come with years of experience and who care about our customer’s needs. They all take pride in knowing that they are helping to make a difference in people’s lives by the products they sell and the service that they provide. Thank you for your order and it is our hope that we can assist you in the future for any of your mobility needs. Sincerely, SpinLife Customer Service.
LINDA C.
I just ordered a wheel chair for my husband. Ordering was so simple.
Response from SpinLife.comSep 27, 2022
Dear Linda, We are happy to hear you enjoyed your experience and that we are easy to do business with. We hope you are satisfied with your purchase and we look forward to serving you in the future. Thank you for the Five Star review!!! Sincerely, SpinLife Customer Service
Don L C.
So far so good. Not crazy about waiting a month for delivery. Website is ok but can be confusing on a phone screen. Called to verify order today operator was very helpful and polite.
Response from SpinLife.comSep 27, 2022
Dear Don, Thank you for your purchase of the Pride Mobility lift chair. This item is showing that it will leave the warehouse in 7 to 10 business days. We hope you are satisfied with your item and we look forward to serving you in the future. Sincerely, SpinLife Customer Service
John C.
i asked for Inside Delivery and I have not heard a word back, that is horrible serivice
Response from SpinLife.comSep 27, 2022
Dear John, We received your email request on Saturday. Unfortunately our customer service department is not available on weekends. One of our product specialist will contact you to discuss alternate delivery options. We thank you for your purchase. Sincerely, SpinLife Customer Service
Ed
Easy to submit order but only to find out that it is currently unavailable. If you don't have it, say so!
Response from SpinLife.comSep 19, 2022
Dear Ed, We are very sorry that there is a delay in shipping your item to you. Many of our manufacturers have been impacted by the global supply chain issues. The vast majority of our orders ship on time and we partner very closely with our suppliers on all orders running late. We hope you are satisfied with your purchase and we look forward to serving you in the future. Sincerely, SpinLife Customer Service
