SpinLife.com Reviews | Read Customer Reviews of spinlife.com

SpinLife.comReviews of spinlife.com

4.11,230 reviews
Physical Aids
330 West Spring Street, Columbus, Ohio

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SpinLife.com

About SpinLife.com

We are a company of people, some chair users, some not, here to help you find products to make your life easier. Our goal is to help you find the product that works best for you and your situation. You can talk to us. Our ProductExperts are real people with medical experience; many are certified ATPs and mobility professionals. From electric wheelchairs to rolling walkers, SpinLife® has the right product for your needs. We carry all the top brands including Golden, Pride, Invacare, Sunrise Medical, Drive Medical, TiLite, ROHO, Medline and many more. Shop online, or call our ProductExperts.

SpinLife.com (spinlife.com) has 1,230 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Website: spinlife.com
Category: Physical Aids
Location: Columbus, Ohio
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 92% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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SpinLife.com reviews

1,230 approved reviews, newest moderated first

Willie W.
Oct 27, 2022
It took too many calls to get to the…
It took too many calls to get to the right person. even with the call-back. were not made aware that the service process would take so long to get schedule. When requesting services need to have a clear ideal of what to exspect
Response from SpinLife.comNov 14, 2022
Dear Mr. Washington, We sincerely apologize for the oversight on our part in scheduling a service technician to evaluate and repair your scooter. No charge warranty parts were shipped and delivered to you and as courtesy SpinLife has covered the cost of the two technician visits. Customer satisfaction is very important to us and we are sorry for any inconvenience the delay in repairing your scooter might have caused you. You are a valued customer and it is our hope that we can assist you with your future mobility needs. Sincerely, SpinLife Customer Service
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Brian B.
Oct 25, 2022
Good Customer Service
The customer service was great. Lisa emailed and we talked on the phone. She handled things very well and helped get me the right cushion.
Response from SpinLife.comOct 26, 2022
Dear Brian, We are pleased to hear that the associate you worked with at SpinLife was very helpful. We have a team of associates who come with years of experience and who care about our customer’s needs. They all take pride in knowing that they are helping to make a difference in people’s lives by the products they sell and the service that they provide. Thank you for your order and your Four-Star review. Sincerely, SpinLife Customer Service
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Kristen J.
Oct 25, 2022
Found what I needed; good price
I found exactly what I needed at significantly reduced price so that I could fix my Hoyer lift myself. I don’t want to have to wait for insurance or anyone else to get on board with helping me get my tire for my lift fixed. Spin life made it super easy.
Response from SpinLife.comOct 26, 2022
Dear Kristen, We are pleased to hear that you had a positive buying experience with SpinLife and we thank you for your purchase. It is our hope that we can assist you in your future mobility needs. We appreciate your Five-Star review! Sincerely, SpinLife Customer Service
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Mark M.
Oct 23, 2022
Item was dented upon arrival, expecting a replacement soon
Item was dented upon arrival, workable but I didn’t want to pay the shipping and restocking fee to return it. Customer service has been very good about replacing the damaged item with no charge for the return.
Response from SpinLife.comOct 24, 2022
Dear Mark, We are sorry to hear that your recent order was received dented. Our customers are never charged a restocking fee or return shipping fee if an item is received and/or signed for noting there was shipping/freight damage. We will be reaching out to you to discuss the damage and replacement as we want our customers to be satisfied with their purchase. Sincerely, SpinLife Customer Service
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John B.
Oct 22, 2022
Delivery arrived when said
Delivery arrived when said. Very happy with scooter. Easy assembly, very nice product.
Response from SpinLife.comOct 24, 2022
Dear John. We are very pleased to hear that your item arrived on time and that you are happy with your new scooter. It is our hope that we can assist you with your future mobility needs. We value you business and appreciate your Five-Star review! Sincerly, SpinLife Customer Serivce
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Larry B.
Oct 21, 2022
We bought 2 drive scouts a few years…
We bought 2 drive scouts a few years back. They are great for festival's. We break each one down and haul them in the back of our Kia Soul that we tow with our class A motor home. We just got back from a festival today.
Response from SpinLife.comOct 21, 2022
Dear Larry, Thank you for your order and we appreciate your Five-Star review. It is nice to hear that you are enjoying your scooters and festivals. We take pride in knowing that we can make a difference in peoples lives. Sincerely, SpinLife Customer Service
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Jeannine & Donald M.
Oct 19, 2022
I’m writing this review for my Father
I’m writing this review for my Father, age 85, who ordered a very expensive walker from spinlife in July of 2022. They told him upfront it would not be here until Sept. Now Oct 20th, Still no walker. He was told “it’s tied up in customs”. It’s not made in the United States. He would never have ordered this special titanium walker if he knew it wasn’t made here. Your affecting more than just one life here I had back surgery I’m his caretaker I can’t lift his walker doctors appointments are on hold appointments have been canceled come on spin life let’s get it together get my dad his walker! This is ridiculous. His name is Donald F McAfee.
Response from SpinLife.comOct 21, 2022
Dear Mr. McAfee, We do apologize for the delay in shipping your Nitro walker to you. This delay is due to the global supply chain issues that our manufactures are encountering. Projected ship dates are provided based on the most current information provided to SpinLife from the manufacturer. We know the products you order from SpinLife are important to you and we are working closely with our manufacturing partners to anticipate any issues and share the most accurate lead times with you. We will be reaching out to you with the hope of finding an alternative item that meets your needs, that is in stock and will ship without any delays. We will also be providing to you a concession as a courtesy for your experience. Sincerely, SpinLife Customer Service
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customer
Oct 17, 2022
I had a very favorable experience…
I had a very favorable experience dealing with the Spinlife company. The staff were very helpful and courteous. The company does need to improve their customer communication and it would be nice if they updated the item availability on their website. However if potential customers call and check for availability before placing an order that takes care of that. All in all I recommend Spinlife and give it five stars.
Response from SpinLife.comOct 17, 2022
We are happy to hear that you had a good experience and appreciate your recommendation. The vast majority of our orders ship on time and we partner very closely with our suppliers on all orders running late. Projected ship dates are provided based on the most current information provided to SpinLife from the manufacturer. At times these dates may change as product or parts do not arrive as expected. Thank you for your Five Star review. Sincerely, SpinLife Customer Service
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