SpinLife.comReviews of spinlife.com

Easy to order. Wide variety of colors and material. They are a little bit expensive, but you get a quality chair and you can choose your in home warranty. White glove delivery was important to me. They keep you informed about the progress of your order.

La experiencia con este producto fue muy positiva. Desde el primer uso se nota que está pensado para ofrecer practicidad y buen rendimiento. La calidad general cumple con lo esperado y el funcionamiento resulta confiable en el día a día. Otro punto a favor es que su diseño es sencillo y fácil de manejar, lo que hace que la adaptación sea rápida incluso para quienes lo prueban por primera vez. En líneas generales, quedé conforme con la experiencia y considero que es una opción recomendable para quienes buscan algo funcional y sin complicaciones.

The website was easy to navigate as I was reordering replacements for previously purchased items. Costs for the wheelchair cushion reasonable, however cover for it almost cost as much as the cushion. Nearly a month before they can even ship the items which is a bit frustrating for someone in need.

Excellent and effective advice

Don't trust Spinlife to own up to their own mistakes. I unfortunately purchased a wheelchair from Spinlife after much back and forth with Trenton, one of their "Specialists". For those who don't know, NuMotion and Spinlife are basically the same company. So my NuMotion ATP said, "tell the "Specialist" at Spinlife the serial number on your current chair and to base the measurements of the new chair off it." That's what I did, and Trenton gave me a quote. I ordered the chair. When the chair came, it didn't have the back on it, probably because it was not standard, but a ROHO back for extra support. The chair also had a flat tube because the rim didn't have any protective strip that is normally inside. So obviously, I wasn't able to get into the chair to see that they made it too small in width. I tried contacting Trenton for over a month about the wheel and the back posts that were wrong, and some minor things, not knowing that they made the chair too small. He stopped responding to my emails and didn't return phone calls, which I thought was weird, but he always seemed out of sorts and must be busy. (I found out later he either quit or was fired, and that's why there was no response). By the time I got an ATP to come out to help assemble the back onto the chair and get fitted, another month had gone by. We found out right away in my first transfer to the new chair with the new back on it that it was too small, and confirmed when he compared measurements to my old chair. Disappointed, I called Spinlife the next day, on the 7th, to let them know of their error on the quote and that the wheelchair did not fit. They said they informed a manager and that I would get a call back. There was no callback for two days, so I called again on the 10th, same response, "we will have a manager call you." No response again. I called on the 13th and was told that this time, other managers will be notified. I finally got a callback on the 14th that I missed, where a manager named Carla left her phone number and extension. I called back the next day to Carla's phone and no answer, so I left a message. I let 4 days go by, and no call back. I called today, the 19th, and got Carla on the line. After explaining the situation, she stated there was nothing that they could do for me. That 3 months was too long of a period to return the wheelchair, even though it wasn't shipped to me until the end of August. I told her I couldn't have known sooner because the first time I sat in the chair was on the 6th of this month. That their quote, based on the serial number of my old chair, was incorrect. She stated it was my fault for not making sure the measurements were correct. How? I don't have access to the database you look up serial numbers and individual chair details & measurements when they are built. I am also not capable of doing the measurements well myself because of my disability. I'm sharing this story with you so that you won't let Spinlife's mistakes affect you as deeply as they have affected my life. What do I do with a $6k wheelchair that doesn't fit? I will most likely donate it and make my current chair work as best I can for a while. It is extremely disappointing when a company that has made it its business to improve the lives of disabled customers acts so irresponsibly when in the wrong.

All my dealings with Bev have been excellent. So far so good but we will have to see how good you are when my mobility scooter is delivered by your white glove expert.

Easy to use website. Delivered quickly.. Easy to put together even before reading instructions. Comfortable to sleep on.

Quick delivery