Welcome to SPANX, a brand that has transformed the world of apparel with groundbreaking shapewear and beyond. Founded in 2000 by Sara Blakely, SPANX has become a global leader in innovative fashion solutions, offering a diverse range of products designed to enhance your everyday style and comfort. From our iconic shapewear to our expanding lines of activewear, lingerie, and loungewear, Spanx is dedicated to creating high-quality, functional garments that empower and inspire. Explore Spanx today and discover how our innovative solutions can transform your wardrobe and boost your confidence. From everyday essentials to special occasion wear, Spanx is your go-to destination for fashion that combines comfort and style.
SPANX (spanx.com) has 294 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Also known as
spanx.com
Website
spanx.com
Category
Clothing & Underwear
Location
Atlanta, Georgia
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 44% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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This pants are so ridiculously big. The size is completely off. I'm usually a Small size, so I ordered the SPANX supersmooth perfectfit pont wide leg and the Twill wide leg pant in a small. But these pants fit more like a Large on me. They are ginormous. I can't believe they can pretend that these are a Small size. No way. I'm returning them.
Response from SPANXMay 12, 2025
Hi Aurora! We're sorry these pants did not fit as expected. Our wide leg styles are made to fit at the waist and then provide a leg-lengthening look with a roomier feel throughout. If you need assistance with your return or product recommendations, feel free to chat with our team on Spanx.com. We are happy to help!
MK
melody K.
Was thrilled to receive my $200 pair of…
Was thrilled to receive my $200 pair of long black slacks from spanx ! Only complaint they were too long so had them short a little ! Washed them after wearing in cold water and they are now to short and super tight can no longer wear outside of my home !!! Buyer Beware such a shock and disappointment from a company like Spanex will not be ordering anything else at this point !!!
Response from SPANXMay 12, 2025
Hi Melody! Quality is something that is very important to us at Spanx, and we are so sorry this happened. We certainly stand by our product and will make this right for you. Please reach out to our team at [email protected] for support.
DC
diana C.
Worst customer service department Your customer support line doesn’t have…
Your customer support line doesn’t have a real human to help with shipping issues. My order has a label but UPS has not received anything. I have sent many emails no response to those either! Absolutely the WORST customer service ever.
Response from SPANXMay 7, 2025
Hi Diana! We're sorry to hear that you had an issue with your shipment and did not receive our email responses. We followed up again today to resolve your issue. To make sure you receive our messages without any interruptions in the future, we recommend adding our email [email protected] to your email contact list. Sometimes, email carriers may filter or route messages to spam, and this will help ensure our responses reach you smoothly.
NM
Natalie M.
This is just a product review for the… air, essentials, wide leg pants
This is just a product review for the spanxs air essentials wide leg pants. They had so many high ratings that I wanted a pair for a long time and when the sale went on last December, 2024, I bought a pair for myself and for my stepdaughter. I have clothes that are less expensive, which I would expect to be lower quality that I’ve had for over 20 years without a problem. I take very good care of my clothing. I literally wore these three times, doing nothing of any significant stress or strain, nor was I around anything rough or that would typically cause any kind of pick in clothing and yet somehow ended up with a pic on the front thigh of the left leg and there’s a line showing in the fabric. As these are advertised as loungewear with very high ratings, I can say that they certainly don’t have the ability to withstand regular wear, or even in my case three times without being picked. The material feels soft, but it’s just not at all durable for the purpose. I kept the black pair because I also found that, although I a size 6 and very fit, the lighter colours seem to show every lump and bump on your legs. I gave the lighter colour pair to my stepdaughter. I wanted to write a review on their website, but I was not able to locate a place to leave a review. For the price of these pants, if you expect them to last you might want to reconsider. I have Lululemon groove pants that I bought when the store first opened and I take care of them and they’re still, all four pair, quite wearable. The style of the air essentials wide leg is very nice and flattering, I am just concerned that the quality of the fabric doesn’t withstand leisure wear lifestyle in my opinion.
Response from SPANXMay 7, 2025
Hi Natalie! Thank you for taking the time to leave a review on our AirEssentials Wide Leg Pant. Quality is something that is very important to us at Spanx, and we are so sorry this happened. We certainly stand by our product and will make this right for you. Please reach out to our team at [email protected] for support.
As for our reviews, after purchasing on Spanx.com, customers will receive a review form via email 14 days post-purchase. As a courtesy reminder, an email follow-up will be sent 7 days later. If you need any forms resent, feel free to reach out to our team for assistance.
FE
Feline
upset about my order
upset about my order
Response from SPANXMay 1, 2025
Hi Feline! We're sorry to hear this. Please email details regarding our issue to our team at [email protected]. We can't wait to assist you!
DS
Diana S.
False advertising
They advertise discounts. When you fill in the code that they give you the discount is no longer available and, or the price jumps up to discount the discount. It’s a scam do not order from this company
Response from SPANXApr 22, 2025
Hi Diana! We're sorry that you experienced this site error. We're happy to place the order on your behalf with your discount. For assistance, please chat with us on Spanx.com or send us an email at [email protected].
CH
Christy
Order NEVER received!
I may never know what the quality of their products are, due to the fact my order has NEVER been received. Customer service is terrible about giving me an update. My order has been sitting in Ellenwood,Georgia for almost 3 weeks without moving. I’ve reached out to Customer Service who assures me that I should receive my package any day, but no updates. my order was placed on April 5.
I’m very disappointed in their shipping and lack of communication with their customer service department.
I may never order from Spanx again. Very disappointed.
Response from SPANXApr 22, 2025
Hi Christy! We're so sorry to hear that you have not received your SPANX. We have reported your feedback to our Logistics Team. Our Customer Experience Team has emailed you a resolution from [email protected]. We look forward to solving this issue for you!
KP
Kara P.
I’ve had great customer service and…
I’ve had great customer service and absolutely love the quality of their products. They use really high end material! 10/10 recommend to a friend!