SPANXReviews of spanx.com

I ordered some spanx leggings and they arrived with a slight defect on them. I emailed the customer service with a picture and explained I didn't want to pay £16.99 shipping fee to return them. They were brilliant and sent me another pair with no hesitation. Really impressed with the service.

Great Clothes! Very Comfy and fit nicely!

I LOVE the support, comfort, durability, pricing (of course), selection of styles, colors and timely shipping! I have worned SPANX intimates for many years. The quality of their merchandise does not change as I have experienced with many other well known shapewear & intimate manufacturers. The new additions to SPANX only are for the better! LOVE SPANX!!

I initially spoke with the person who took my order, whose name I didn't write down, and later spoke with Cindy and then with Aaron. My 41 year old daughter has a chromosomal disorder, resulting, among other issues, with weak hands and a body that isn't shaped in a typical fashion. At 4'8" she is short waisted and wears an adult extra small or large child size on top, but waist down to just below her butt she's a curvy (never lost her one-year-old belly) adult size 12. Anything I buy her requires altering her clothes, shortening pants by 6"-8", sleeves by 4"-6", and taking in the waistband of her pants by 2". A dress has to be purchased to accommodate her butt but then has to be majorly altered above the waist. I told this to both Cindy and Aaron and the person with whom I placed the order. Two different styles were suggested, which I ordered in two different sizes. One style didn't work, the second one could have, except the size that would hold in her stomach required stronger hands. She's very independent, and couldn't put that size on by herself. I had to return everything. Spanx listened to me each time, and never charged me shipping fees both for the shipment and the return. In addition, while one of the styles in the two sizes stated they couldn't be returned, I was allowed to do so. While the Spanx didn't work out for my daughter, I was very impressed that each person at Spanx tried very hard, and cared about my daughter's experience. The value of a company is not simply about a quality product (which Spanx delivers, both in function and soft ,smooth material) but in the customer service. Spanx does both. Thank you, thank you, thank you.

Can't say enough about the customer service experience. They made it right, no questions asked, and answered so quickly. Made the process so easy. Customer for life. The quality of the jeans is great and the customer service was top notch

Spanx is one of those brands that go above and beyond for customer service which is rare these days. Out of the 30+ orders I've made, I had an issue with one item (was too big) which was very quickly taken care of. They made my return super easy. The quality is amazing of their clothing and additionally, they have amazing reward perks such as a free panty after so many purchased. Other companies need to take note!

I placed two separate orders on September 6, 2026 and as of September 11, 2026 the status of my order still only shows placed. After leaving a negative review, I received an email stating a representative would contact me. Within hours I was contacted with the order fulfilled and shipped arriving only two days later. This is a kind of customer service I would expect from a company this size. Bravo Spanx, bravo for turning a negative experience into a truly positive one.

Marvelous customer service! They just helped me with an order whose delivery had gotten snarled up by an interstate move. Lovely to deal with and very generous!