SPANXReviews of spanx.com

I ordered a pair of shareware on 6/4/2025, my account was immediately debited with the cost of this item. However, it is now 6/19/2025 and I have yet to receive notice of when the item will be shipped!! I have made several attempts to email customer service, with no response… My biggest regret is that I did NOT read the reviews BEFORE my purchase! Such a good company to be destroyed by BAD customer service! Oh, you cannot contact a human to speak with!!!!!!

The delivered in just a few days, very well packed and the product excellent

Terrible customer service. I ordered their different styles of jumpsuits, in a few sizes to get the right fit, as well as some pants. For the past few weeks I’ve tried process a return for the items that didn’t work out, but they say their return portal is ‘down’. It has been down for a few weeks, this is shocking for a company of this size and reputation! The actual problem is that, unlike most other online retailers, they are not using other courier companies during this postal strike, and this forcing their customers to wait for the strike to be over before we can begin the return process! This is extremely frustrating, I explained that I am travelling over seas next week and won’t be back to do this return for over a year. That means I will have this huge charge on my credit card until then! They have not been the least bit helpful and this is extremely disappointing. I will never shop with Spanx again. There are many great shapewear companies that also take the customer into consideration, especially since this is the second postal strike in the last year and they handled it exactly the same last time!

Ordered and paid for a pair of pants and a top on May 14th, shipped on the 15th( only label created). Today, June 2nd tracking shipment it is stuck in GA since may 19th, called Fedex and only the sender is able to call for info, contacted SPAKS, they will wait 30 days!!!!! And offer a replacement by re send, asked for full refund, have to wait the 30 days!!!!! FYI. I LEAVE IN PUERTO RICO, hence the excuse for the 30 days

I purchased the tummy control Spanx to wear for a cocktail dress at my granddaughter’s wedding. Extremely, extremely disappointed because it kept rolling down and EVERY photo shows the bulges where it rolled down. How horribly embarrassing to know these will be in my granddaughter’s photo album. Never again will I purchase from this company.

I purchased the ‘petite’ high waisted shorts and unfortunately this still came up to my boobs! So I had to return. I paid £84. To be honest I thought I would get the £68 as that was how much it was, not including the shipping (shipping was £12). To my surprise I’ve been refunded £48. They do tell you that they take £20 off international shipping fee but I assumed this was from the overall £84. Not the £68. Any international customer wanting to buy direct from Spanx. Stay clear. I should have read the reviews first. UK customers try to buy via Next or Selfridges. *** update- Spanx have refunded me £12. So, £68 altogether. Thanks

Amazing product and customer service as usual. Customer for years and continuously return due to the caring team and quality items!

I order the High Waisted mid thigh short but the fit was really bad. It kept rolling down from the back. I have a similar one from a cheaper brand and it doesn’t do that. I returned the item and I had to pay £20 so I ended up getting only 50% refund as you don't get a refund on the first shipping. Very disappointed with the product and I wasted £40.. never again, try M&S - better quality and price.