SPANXReviews of spanx.com

Worst ecomm experience of my life. Great brand, GARBAGE service. Received tracking showing item had been delivered, but it wasn't - I reached out to customer service and was asked to be patient and wait a couple days (these things happen) . I followed up again with customer service after another week and was emphatically TOLD that I had refused delivery and that my package was en route back. I pointed out the obvious, that not only had I NOT refused delivery, I'd reached out about the lack of delivery - and requested my (very much desired) items be reshipped. I was then told that my items wouldn't be reshipped and INSTRUCTED TO PLACE A NEW ONLINE ORDER for my items if I still wanted them. Except - the items weren't on sale any longer, so I'd need to PAY FULL PRICE if I still wanted them and NO, they would NOT process any refund until the return was reprocessed at their warehouse. The CSR was the most abrasive person I've interacted with in recent memory. What a wild deviation from standard e-comm service practices and what a MASSIVE HASSLE for nothing but disappointment and the added last-minute expense of having to find my own local solution. I'll never order from them again, and I pass them up in the store now just on principle. There are too many GOOD options to be this BAD.

I will never buy from Spanx online again. I bought quite a few items and the pants were too big. I tried to return them online but after many attempts over many weeks i just couldn’t complete the procedure to be able to return them. Finally i called the company. The lady taking my call was very pleasant and explained that their system wasn’t working and she put a note on my file so i would get an Extention to be able to return the item after the 30 day window and said i would get an email when the system was working again. No email came in after weeks of waiting. Called again today get “ due to technical difficulties we cannot take your call”. It shouldn’t be this hard to return an item. I am so frustrated. I just want to get this return off my plate.

I ordered a Spanxsculpt oncore high waisted brief and a Open bust brief I received a striped tshirt and a nude coloured brief Not even close to what I ordered! Maybe it was another customer’s order? Very disappointed

No response to emails. No functioning phone numbers. Credit card immediately charged but items never delivered to any shipper according to online tracking for UPS and USPS. THIS IS NO LONGER A REPUTABLE COMPANY. They literally are committing fraud by taking money and NEVER delivering the items and then ignoring emails and having no working phone numbers.

Jeans fit like glove

Temu bikini bottoms are better than these. They literally gave me rope burn. Returned. Will never buy again.

Ordered bathing suit bottoms, received quite quickly; however, too small. Really nice quality but really pricy - Paid $119.00 CAD. Hey, I thought I was worth it. Unfortunately, exchange not available. So returning only to find I have to pay a $15.00 restocking fee on an already over-expensive item! Only getting back $104.00. Won't EVER be ordering from here again and my friends will all hear about it. Sorry Spanx, your return policy is BS and you've lost a customer based on your ridiculous return policy. Unhappy customer in CANADA.

I ordered a 17” skort online and upon receipt, the skort was 14”. Instead of just refunding me, I had to prove to them with photos it was in fact 14” and be inconvenienced into returning.