SPANXWelcome to SPANX, a brand that has transformed the world of apparel with groundbreaking shapewear and beyond. Founded in 2000 by Sara Blakely, SPANX has become a global leader in innovative fashion solutions, offering a diverse range of products designed to enhance your everyday style and comfort. From our iconic shapewear to our expanding lines of activewear, lingerie, and loungewear, Spanx is dedicated to creating high-quality, functional garments that empower and inspire. Explore Spanx today and discover how our innovative solutions can transform your wardrobe and boost your confidence. From everyday essentials to special occasion wear, Spanx is your go-to destination for fashion that combines comfort and style.
SPANX (spanx.com) has 294 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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bernadette J.
Bought Spanx briefs in Brown Thomas Cork. The label says that they are Undie- Techtable as I was looking for no vpl briefs. The shop assistant assured me that they were no vpl briefs. However when I got home this was not the case and I could see the outline of these briefs through my skirt. The store has a no exchange or refund policy on underwear and I am now left with an expensive pair of spanx which are not fit for purpose.
Kim P.
Ordered petite trousers, leg length is still far too long. And not accurate to description online. Trying to return, but they want £20 return fee! Basically stealing.
Response from SPANXApr 7, 2025
Hi Kim! We're sorry your product did not fit as expected. If you choose a gift card for your refund, we’ll waive the return fee and issue a gift card for the full amount of your return.
Colomtndiver
Product ordered is NOT reflected accurately. Only ONE photo available for customers to view. Material MUCH thinner and see through, hole by seam first time I put on. For the prices Spanx charges, your quality STINKS!!!!!
Response from SPANXApr 7, 2025
Hi there! Quality is something that is very important to us at Spanx, and we are so sorry this happened. We certainly stand by our product and will make this right for you. Please reach out to our team at [email protected] for support.
Olga H.
I order black medium perfect fit pants and got totally opposite white small classic wide leg pants. And this is my first experience to order from Spanks. So frustrating. Now have to spend time from my work to call to customer service.
Response from SPANXApr 7, 2025
Hi Olga! We're so sorry that you experienced this. To save you time, please send us a quick email with your order number at [email protected]. We will make sure you receive the item you ordered!
Kanthi De A.
I placed an order and after waiting for a month, the item was never delivered. I contacted customer service, they refunded and asked me to re- order again. I placed another order for which a tracking number was provided, and after another month the item was never delivered as scheduled. Contacted again. Spanx doesn't even know that Hawaii is the 50 th state and keeps repeating that it is only a territory and packages are sent via slowest ground mail. Supposed to be a reputable company but they are not up to par with similar companies.
Response from SPANXMar 3, 2025
Hi Kanthi! We're so sorry for the frustration this experience has caused you. We have shared your feedback with our Logistics team for future improvement within our shipping process. As for your order, we have emailed you a resolution. We look forward to seeing your response in our inbox!
Jennifer C.
I bought three pairs of expensive panties and they al ride up and give me an all day wedgie. They are the high leg contoured panties and awful. They will not take the back for a refund or return. DO not buy!
Response from SPANXFeb 27, 2025
Hi Jennifer! We're sorry that you are experiencing this fit issue. We recommend exchanging your panties for the next size up. This should provide a much better fit and help them stay in place. To start an exchange, please visit https://spanx.com/apps/returns or email us at [email protected] for support.
Jill G.
I am having the hardest time just trying to exchange an item, a bra to a different cup size. Anyone else? If so, any suggestions or help would be greatly appreciated. I love the items I purchased, just need to exchange.
Response from SPANXFeb 27, 2025
Hi Jill! We're so happy to hear that you love your SPANX. To start an exchange, please visit https://spanx.com/apps/returns or email us at [email protected] for support.
Cait
Purchased the SPANXsculpt™ Seamless Power High-Waisted Mid-Thigh Short based on positive reviews. Don’t waste your money these roll down the minute I put them on. So frustrating. Plus I didn’t notice a difference in smaller tummy or smoothing anything out. I also purchased the SPANXshape™ ExtraOrdinary brief and these are by far worth the money in my opinion. Full coverage in my mom gut and noticeable smoothing and slimming. The only downside is they create a back bulge where they sit on me. Still worth the full support and smoothing. I also tried the Thinstincts® Convertible Cami this was a waste of money so glad I got it when it was on sale for $19 vs full price. No smoothing of any kind. I got the nude it’s see through thought it would camo a bra under a white shirt but it won’t. Lots of reviews saying they had issues with delivery but I had no delay came when it said.
Response from SPANXFeb 27, 2025
Hi Cait! Thanks for sharing your experience with us. We're happy to hear that your brief provides the coverage and support desired. As for your short, we suggest trying the next size up to eliminate rolling. We're sorry your cami did not work out. If you would like new product recommendations, our team is ready to assist you. Feel free to email us at [email protected].
