SPANXReviews of spanx.com

They use Fed Ex. First mistake. Like others complain the package gets stuck in Georgia. I ordered a different cami this time same size I usually wear. God God. I am 5'3" 105 pounds could hardly get it on. Who is this sized for? Midgets? Very uncomfortable and probably not healthy. Done with Spanx.

Don’t purchase sale items unless you’re 100% positive they will fit. I’ve had good luck in the past with purchases and bought a pair of flair jeans and they were the most uncomfortably tight jeans 5’9 145 pounds. I could barely get them over my legs and I ordered a medium. Big waste of money and now I’m stuck with them. If I can’t return, I’m not purchasing.

I placed an order Jan 20th. The order states it was shipped Jan 23rd via FedEx. The FedEx tracking shows they received the package on the 23rd and there’s been no movement since, package still sitting at FedEx facility in Georgia. That was 18 days ago. I tried calling the customer service number and all you get is recordings telling you to use the live chat button on their website. I tried that and it’s not live, it’s AI programmed not to help but to tell you to email them. I emailed them, got an automated email response that I would hear back between 24-48 hours and haven’t heard back after 5 days. This is the second time within a year I’ve had an issue/question, emailed them and never heard back. I guess Sara Blakey is getting rich by stealing our money. I would avoid ordering anything from them directly because if there is a problem you won’t get any help. Next step is to contact my credit card company.

You can't trust the reviews. They do allow for some criticism, but I wrote to warn customers about sizing and my 1 star reviews were not posted. The information on the site indicates TTS and yet the item I ordered which was final sale was 2 sizes too small plus the seam split at the rear. The panties used to be much better than they are now. I will no longer be a repeat customer and if you decide to give them a try, definitely do not purchase any final sale items.

I would absolutely never purchase anything from this company ever again. Three days after placing an order the tracking number wouldn't update. UPS says they never received the package. After multiple unsuccessful attempts to resolve using their online help I tried calling. The number just spins you around and tells you to deal with it online and then hangs up on you. You never reach a person. I had to dispute the charge with my credit card company. DON'T PURCHASE FROM THIS COMPANY. You're better off ordering from a Chinese company. This is the worst representation of a US based company I may have ever encountered.

I bought a pair of black leggings on Jan 2, 2025. Over a week later, I checked to see where my leggings were, to find out that Spanx had my package returned to them, with no explanation. I emailed them because there is NO WAY to contact an actual person at Spanx. I received a canned response that required me to buy the leggings again…. So I did. Long story short, I repeated this process FOUR TIMES over the course of the next three weeks. I never received a response from a person, it was the same canned response over and over. I started including C Suite executives and then I got another canned response with a “discount” for my next purchase. HOW WILL I GET MY ORDER IF YOU KEEP HAVING IT RETURNED AND THEN MAGICALLY YOU ARE OUT OF STOCK???? NO ONE HAS BEEN ABLE TO ANSWER ME BECAUSE THEY DO NOT HAVE ONE. Spanx customer service is the literal poster child for how to make loyal customers disappear. Also, sending me a “gift card” does no good because YOU WONT SHIP MY ORDERS TO ME. Id love a phone call, from a person, not another canned BS response, but that won’t happen. I can’t wait for Spanx “response” to email or chat with them, I have. It’s not actual humans. I’m still waiting on 3 of my returns, thanks for confirming my decision to never do business with Spanx again.

Merchandise is awesome

I think you could improve by not putting a time limit on reviews. I came back to your site to provide feedback after the 14 day time period and I am not allowed. To me 14 days is falsely making customers put in reviews before proper wear.