spacetouch.comReviews of spacetouch.com

Customer service was great! Thank you Jeanne!

While I was having a national conference in Caesars Palace/Las Vegas, I walked in Beauty Avenue/Caesars Palace shop, upon persuasions I purchased a Space Touch product called "Jupiter Led skincare therapy light". My 1st credit card was declined(Citi bank MC), my 2nd credit card completed my purchase. When I returned to my hotel room, the Citi bank called my cell phone if I try to buy some product for xyz amount of charge, I said yes, but I don't need it's approval anymore, because the purchase was paid with my other credit card. 10 days after I returned home from Las Vegas, I received an email claimed from Citibank asking my authorization for a charge amount to what I had paid for the Jupiter light. I printed the email & replied "NO"! Then my phone rang, a woman with heavy accent asking me why I refuse to authorize the charge incurred for a merchandise I bought? I asked her how she get all my personal information and she hung up. I called Citi bank try to forward the email to prevent another fraudulent charge, the email was retracted/disappeared. I did not try my Jupiter until a couple weeks later, on my third use, the red light almost burned my cheek & my forehead, the switch light was not working. I immediately stopped and notified Space Touch next day. I can't say enough of good thing about Space Touch's customer service, especially dealing with Ms. Jeanne. She is so attentive and supportive during the whole replacement process; she made a lost soul seeing the light of human beauty and all troubles became lesser an issue! I hope everyone learn from Ms. Jeanne, that best customer service overcomes product defect, wins consumer trust and a long last relationship for good. Amy Shui

The experience l had with Space Touch Customer Service was outstanding, they responded right away and they replaced my device with a new one. I am very happy with their service and prompt response. Thank you ❤️

After a few months my Jupiter stopped working and service department was very helpful and provided no hassle service. They responded promptly and kept me informed Nice to deal with a company that stands behind their product

I love my Jupiter. When my Jupiter would not charge, I was devastated. However, with the quick service and communication, I had a new device within days. I wish all companies were as reliable and prompt. Thank you so much.

I purchased a Space Touch red/blue light device to use in my massage practice. For some reason the blue light stopped working. I called and spoke with Jeanne, who asked me to return the unit. She was very proficient and friendly, staying in touch every step of the way. We exchanged emails throughout the process, almost daily, verifying shipping and tracking information and receipt of items. I cannot be more pleased with Jeanne and Space Touch. I received my new unit in a very prompt manner and it works beautifully. Thank you Jeanne!!

I have been using the products about 2 weeks. I am 80 years old I met some friends today for lunch that I have not seen for a while. They were telling me that I looked good and that I would have trouble passing for older than 70.

I purchased a Space Touch Jupiter while on vacation in Hawaii. I am new to this type of facial treatment, so I reached out to Space Touch for advice…several times. Jeanne and the Space Touch team have been extremely helpful. They sent me detailed emails how to use the device. A couple of weeks ago, my Jupiter stopped working. I immediately contacted the company and they sent me a return label and steps I needed to take to get a replacement. In a very short time I was sent a replacement. I have been very happy with my Jupiter and the customer service I have received while owning one. I look forward to continue using it and seeing great results for my skin.