THE VISION.THE STORY.We founded Space Touch because we saw a need for advanced skincare therapy technology that would replace ineffective office treatments and endless creams. We teamed up with leading scientists and engineers to create "The Future of Skincare."
spacetouch.com (spacetouch.com) has 549 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Website
spacetouch.com
Category
Salons & Clinics
Location
Las Vegas, Nevada
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 32% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I’m glad I purchased the Warrenty program, however it has been less than a year and my Reviver will not recharge. I will need a replacement.
Response from spacetouch.comSep 14, 2026
Thank you for letting us know, and I'm sorry to hear your Reviver isn't charging properly. Good news: battery/charging issues are exactly what your Warranty coverage is there for, with no out-of-pocket repair costs on your end.
Please reach out to us directly at [email protected] with your order or warranty confirmation number, and we'll get a replacement started right away. Thank you for your patience — we'll make sure this gets resolved quickly.
KG
Kimberly G.
I bought the revival kit and opened it
I bought the revival kit and opened it. All three heads were damaged and nothing worked. The box was damaged working on getting the warranty to replace the whole kit. Had to send multiple videos to prove have not heard back yet. Hopefully they will replace the system. This has been a huge disappointment. I have not had a chance yet to actually vet the product as it was not usable and very expensive. I bought this from Ariel who was great at selling the machine. We were running late to catch our plane and I did not open the box to look was coming home from Cabo
Response from spacetouch.comSep 14, 2026
I'm really sorry about the rough start — receiving all three heads damaged right out of the box, on top of the wait and having to send multiple videos, is not the experience we want anyone to have, especially on a purchase like this.
I'm glad to see your device has since been replaced and everything is working well now. Thank you for updating your review to reflect that, and for your patience through the process. If you ever run into delays like that again, please don't hesitate to reach out directly so we can help move things along faster.
AW
Audrey W.
Overpriced
Was sold Reviver IR+RED, extremely expensive and high-pressure sales tactics. My husband and I have used the Reviver regularly but do not see results.
Response from spacetouch.comSep 14, 2026
Thank you for the honest feedback, and I'm sorry to hear this. High-pressure sales tactics don't reflect the standard we expect at the point of sale, and we take that seriously.
As the manufacturer, we're not able to speak to or resolve issues with the specific sales experience or refunds, since retail sales are handled by independently owned resellers — but I don't want that to be the end of this. On the results side, that's something we can actually help with directly. Results can vary quite a bit based on treatment frequency, distance, and which head/mode is being used, and it's possible something in the routine could be adjusted. Please reach out to us at [email protected] and we're happy to walk through your specific usage with you.
We'd rather help you actually get value from the device than leave you disappointed
AL
Allison
Poor customer service!
Poor customer service!! Only received part of my order. Sent several messages with no response. The Aurora facial cleanser works nicely, but takes some practice to get used to. I don’t recommend this company if they aren’t going to follow through with communication. My guess is they will do the same thing and not get back to you regarding the “Lifetime Warranty” that they offer if something happens to your device.
Response from spacetouch.comSep 14, 2026
I'm sorry to hear this, and you're right to be frustrated — receiving only part of your order and then not getting responses to multiple messages isn't acceptable, and it's not the experience we want anyone to have.
I don't want to just apologize without action: could you reach out to us again at [email protected] with your order number and reference this review? I want to make sure this actually gets resolved, including the missing part of your order.
On the warranty question — I understand why the lack of response would make you skeptical, and I can't undo that experience, but I'd genuinely like the chance to show you it's handled differently if you ever do need to use it. Glad the Aurora cleanser has been working out despite the learning curve, at least.
TH
Tamara H.
Customer service went downhill.
Well if you really want to know, the customer service used to be superlative.
Sadly it seems to have gone down hill. I wrote several emails about my eye tech breaking down for the 3rd time in 5 years, which isn't very good, but the fact ypu guys stepped up to the plate and replaced it no questions asked, that showed me your superior customer service. Seems I own both the Eye Tech and The Jupiter, Im a bit concerned that if my Jupiter had issues, I wonder if It will be a hassle to get it fixed or replaced, so far so good, its still working. However when I tried to replace my eye tech for the 3rd time I was asked for a ridiculous amount of 200.00 US dollars for shipping. I expressed my displeasure in this, as this is a warranty issue, no fault of my own. The lady argued with me, wouldn't help with my concerns, in fact stopped responding to my emails, till I made a threat to call the better buisness bureau, which i didn't like doing. I had read the terrible reviews about the customer service and the enormous costs of shipping and boom, I get a response and my shipping that wasn't possible to reduce, ended up 25.00 and sent me the eye tech without sending the other one back? Anyway in the end I happy to have this resolved, but unhappy it took 2m of stress and multiple emails. Before you had zero stars, today it's 2. Probably should be one.
Response from spacetouch.comSep 14, 2026
Thank you for such a thoughtful and fair account, even though it clearly wasn't a good experience overall. Five years and three no-questions-asked replacements on the Eye Tech is something we're genuinely proud of, and it means a lot that you recognized that history even while telling us where we fell short.
I do want to explain the $200 shipping figure, since it probably felt arbitrary in the moment: that cost reflects shipping insurance on a device of this value, the cost of getting the new unit to you, and a prepaid label to return the broken one to us — not just a shipping label on its own. In your case, we ultimately reduced that to $25 as an exception, but the underlying costs behind the original number were real.
What wasn't okay is how you were treated getting there: being argued with, then met with silence, and needing to mention the BBB before getting a real response. You shouldn't have had to push that hard to get a clear explanation or a fair resolution, and that part is on us to fix.
On the Jupiter concern — that's a fair worry to have after this, and we don't have a good way to promise it away other than to actually earn it back if the time comes.
We understand the 2 stars. Thank you for staying as fair as you did throughout this.
GJ
GJ
It's not what it's made out to be for…
It's not what it's made out to be for me. I can't see any difference.
Response from spacetouch.comSep 14, 2026
Thank you for the honest feedback, and I'm sorry it hasn't lived up to what you expected. Could you let us know which device you have? Results can depend a lot on frequency, distance, and which mode is being used, and we'd like to see if there's something in your routine we can help adjust. Feel free to reach out to us directly at [email protected].
