spacetouch.comReviews of spacetouch.com

Response from spacetouch.comOct 9, 2026

Thank you for the honest feedback, and we're sorry the charging problem put you through this. We're glad you were finally able to talk with a real person and get it solved. We do ask customers to video chat because it lets us see the device and what might be going on, which often helps us pinpoint a problem faster than emails or texts. But we understand that it doesn't work for everyone, and that having to go through several channels before reaching someone is frustrating. We'll pass your feedback along about making it easier to reach a person directly. Thank you for taking the time to share this.

Response from spacetouch.comSep 14, 2026

Thank you for such a detailed and honest account of this — genuinely, feedback this specific is valuable, even though it's not flattering. As the manufacturer, we're not involved in the sales tactics or pricing used at kiosks, since those are run by independent resellers, but we take an account like this seriously and don't want to hide behind that distinction. The structure you're describing isn't something we want associated with these products, and we're looking into this. On a lighter note — glad the warmth and comfort have been genuinely useful, including for your finger and wrist, though we'd gently note it's not tested or intended as an injury treatment, just a nice bonus if it's helped alongside healing on its own. And for what it's worth — your closing advice is pretty solid too.

Response from spacetouch.comSep 14, 2026

Thank you for the honest feedback — that's fair, and we know our instructions could be clearer. Could you let us know which device you have? We'd love to send over more detailed guidance to help while you're still learning the ropes. Feel free to email us directly at [email protected] and we can walk you through it.

Response from spacetouch.comSep 14, 2026

Thank you for sharing this! Glad you're enjoying Cosmo's LED technology, and that the adapter did arrive. That said, going a full month without a status update, and needing to follow up yourself to get it moving, isn't the communication we should be providing on an order. We'll pass that along. Appreciate your patience!

Response from spacetouch.comSep 14, 2026

Thank you for the honest feedback! A month is still early for most people to see full results, so we're glad you're planning to stick with it. If you're ever unsure whether you're getting the most out of it, feel free to reach out to us at [email protected] and we're happy to help.

Response from spacetouch.comSep 14, 2026

Thank you for the update! Glad you got the confirmation you needed, even if it took a few more emails than it should have. We appreciate your patience!

Response from spacetouch.comSep 14, 2026

hank you for sharing this, and I'm sorry — being told you'd receive directions on how to use the products together, and then hearing nothing for two weeks on a purchase this size, isn't okay, and "I feel like I've been taken" is a fair way to feel about that. We don't want you guessing at this any longer. If you let us know which face products came with your Jupiter, we're happy to send over proper usage guidance directly — please reach out to us at [email protected]. You shouldn't have had to wait on a promise that never got followed through on. Glad the Jupiter itself has felt nice on your skin, at least, while we get you the rest of what you were promised.

Response from spacetouch.comSep 14, 2026

Thank you for sharing this, and I'm sorry for the hoops you had to jump through to get there. Glad the replacement itself was quick once everything was in place, but the spotty communication getting to that point shouldn't have been the norm. We'll take this as real feedback on making that process more straightforward from the start.