Ella
Got sent a confirmation of order but…
Got sent a confirmation of order but haven’t heard anything since, ordered over a week ago, hoping to receive my order, but I haven’t got my hopes up.

Handmade Lighting. Be Unique.
Space Artsy (spaceartsy.com) has 88 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Ella
Got sent a confirmation of order but haven’t heard anything since, ordered over a week ago, hoping to receive my order, but I haven’t got my hopes up.
Joanne C.
I placed my order over the Black Friday weekend and as of yet have not received either a tracking number or my goods. I contacted the customer service department for an update and have not received any response back even though they say on their website that they will respond within 48 hours. Ordered as a Christmas present and as I paid through PayPal am unsure whether to continue waiting or to request a refund. Wish I had read the reviews on here first before placing my order 🙁
Christian B.
Bought a set on BlackFriday and use it most the time as night light and as ambient light in my working room.
Apex
Claiming that they send the order next bussines day. Here i am, waiting over two weeks with parcel tracking shows that the package wasnt even placed for transfer. Be smarter than me and stay away from this ,,company”.
Response from Space ArtsyNov 24, 2023
Hi Apex, I'm really sorry for the wait you've experienced, especially during our busy shipping season. International deliveries, like yours to Czechia, can sometimes face delays. Also, tracking updates often only show up once the package reaches your country, due to the way local couriers update their systems. I've just checked, and I'm happy to let you know that your order has now arrived in Czechia, and you should see some updates on the tracking status. If you have any more questions or need further assistance, please feel free to reach out through email ([email protected]) directly.
Saz
I made an order with this so called company a little over two weeks ago. I received via email a link in order to track my parcel and it has for the entire two week period stated the same message which is that they're expecting it! Messaged the delivery company asking where my item is, they responded by telling me they are still waiting for Space Artsy to hand over my package! Have written to Space Artsy three times and haven't had a response! Zero customer service, ignore you and they think that's perfectly acceptable! Very quick to take your money and ignore customers but slow as can be in doing the right thing and communicate with anyone!! Absolute rip off....STAY AWAY!!!
Response from Space ArtsyNov 24, 2023
Hi Saz, I would like to sincerely apologise for the frustration and inconvenience you have experienced with your recent order. We understand how important timely delivery and prompt communication are to our customers, and it's clear we fell short in this instance. Please know that due to the busy season, our email response time might extend to 1-2 days, although we aim to reply to emails within 24 hours. We are working diligently to improve our response times and appreciate your patience. Regarding the shipping delay, we are currently in a high-peak shipping period, which might cause slight delays with courier services. However, we are committed to actively following up with our shipping partners to expedite the process. I have personally looked into your order and can confirm that it has been delivered. If there are any further issues or questions regarding your order, or if there's anything else we can assist you with, please feel free to reach out through email ([email protected]) directly.
LisaP
Absolutely beautifully crafted works of glowing art! Love how the look, how they feel and the different ways to set them up. Love that they charge up and can then be off the cables. Well packaged, reasonable delivery time. Very pretty!
Sydney
I ordered the Pluto lightbulb because it is the planet for my zodiac sign Scorpio :-) The structure in the lightbulb looks really pretty and special. The delivery was incredibly fast, everything was well packed and the lamp creates a great atmosphere in the evening. I would only have wished that the structure of the lamp would also conjure up such a pattern on the wall, which unfortunately is not the case. But that doesn't make anything worse. I personally don't like the wood on the Wooden Square Base, so I'm going to paint it black. The customer service is very courteous and customer-oriented and responds very quickly to inquiries. The product and the shop are definitely recommended.
Daria S.
I had no issues with the delivery which arrived within less than two weeks, therefore I am quite surprised to see so many negative reviews. The quality of the bulb is fine. I bought it with 50% discount, maybe if I paid a full price I would expect slightly better quality, but I really think it is reasonable. The colours are beautiful. It has many shades to choose from. I wish I could attach photos here.
Response from Space ArtsyAug 25, 2023
Hi Daria, thank you for your honest review! We're glad you're enjoying the beautiful colours and diverse shades of the bulb. Your feedback means a lot. If you'd like, please visit our website's review page to attach photos of your bulb. Your visuals could inspire others. Thanks for choosing us!