SongtrustReviews of songtrust.com

Response from SongtrustAug 1, 2024

Thank you Jamal Adel for taking the time to write this review. I’m very sorry to hear that you've had a poor customer service experience, and hope you’ll give us the opportunity to make this right. Using just your name, I'm unable to confirm your account details, but feel free to send an email to [email protected] and then let us know here in the comments so that we can flag to our Client Services team and help get this resolved.

Response from SongtrustJun 5, 2024

Thank you, Nino, for taking the time to write this review. I’m very sorry to hear that you encountered issues with your Q4 payment and hope you’ll give us the opportunity to make this right -- if we haven't already. While I’m unable to locate your account using just your name, if this still hasn't been resolved, please send an email to our Client Services Team at [email protected] and then let us know here in the comments so we can flag it to our team.

Response from SongtrustJun 5, 2024

Hi, we’re sorry to hear that your experience did not meet your expectations. Please feel free to reach out to our Client Services Team at [email protected] with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Response from SongtrustJun 5, 2024

Hi Riccardo, thanks for taking the time to write this review!

Response from SongtrustJun 4, 2024

Hi there and thank you for your taking the time to share your feedback. I’m sorry to hear about the delays you experienced using our services. I can see that our Client Services Team has followed up over email to confirm that this has been resolved. Should you have any additional comments, questions or concerns, please don’t hesitate to reach out to us at [email protected].

Response from SongtrustJun 5, 2024

Wow – thanks for your kind remarks, Evandro! We're so happy that you've had a great and reliable experience by using Songtrust. We’ll be sure to share your comments with the team!

Response from SongtrustJun 5, 2024

Guy - thank you for taking the time to write this review. We're very sorry to hear that you had a poor experience with our support team, song registration, and the general interface with our platform. The feedback is appreciated and will certainly be shared with our teams to see how we can improve in the future. While I’m unable to locate your account using just your name, we do hope you’ll give us the opportunity to make this right, or to open a feedback loop to learn more. If you're inclined, feel free to send an email [email protected] with your feedback so we can share with the right teams.

Response from SongtrustJun 10, 2024

Hi Mack and thank you for taking the time to share this feedback. As our team works to improve our data accuracy, new internal processes have been put in place to ultimately minimize song complications down the line. We're continuing to learn from and improve these processes and I'm so sorry that this has caused delays in the song registration process for you. It appears that since the time of this review, your songs have moved out of the "Processing" stage, and other tickets you've submitted have been rectified, which I am glad to see. We hope to provide a better experience for you moving forward and appreciate your patience. Should you have any additional comments, questions or concerns, please don’t hesitate to reach out to us at [email protected].