SongtrustReviews of songtrust.com

Response from SongtrustJul 22, 2024

Hi Christoph! Thank you so much for your feedback and for choosing Songtrust as your music publishing administrator. We do apologize for the delayed responses to specific support questions, but we thank you for your patience as our Client Services teams work to resolve matters thoroughly. Your insights regarding our interface are invaluable, and we will definitely share them with our Product Team. Enhancing the user experience on our platform is a top priority, and we are committed to making music publishing as seamless and user-friendly as possible. Thanks again!

Response from SongtrustJun 28, 2024

Hi Lionel and thank you so much for taking the time to write this review. Our team will be so happy to hear that we've played a large part in helping your access your royalties. I'm sure that they are well deserved! Have a great weekend.

Response from SongtrustOct 10, 2024

Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience with our customer support and the challenges you’ve faced with your song claims. Your concerns are valid, and I understand how frustrating it must be to encounter delays and lack of communication. We shifted the way that we reviewed songs this past year and feel confident that our song registration process is more efficient and secure moving forward. We thank you for your patience as this process was redefined to better adapt to the current music industry and publishing landscape and again apologize for not proactively notifying you of this issue. On the issue regarding your non-collecting writer, this wouldn’t be anything we can control as to how ASCAP allows that specific writer to join or not. We do not have any authority over writers we do not collect for and only ask for the details of these writers to ensure splits are accurately reflected. We have made a concerted effort in 2024 to improve our communication via Support with the resources that we currently have. Your feedback is always valuable in understanding how we can continue to do better so we thank you for taking the time to provide it.

Response from SongtrustJun 5, 2024

Hi there, thanks so much for taking the time to write this review! We’re thrilled to hear that you have been a long-time client, and appreciate our royalty collection services and support. Here at Songtrust, we aim to make the publishing process as stress-free as possible and ensure you get your earned royalties in a timely manner.

Response from SongtrustJun 5, 2024

Thanks for your kind remarks! We’re so happy that you've had a smooth experience by using Songtrust. We’ll be sure to share your comments with the team!

Response from SongtrustJun 5, 2024

Thank you, Lindsay, for taking the time to write this review. I’m very sorry to hear that your experience during and after your time with us has been less than ideal, and hope you’ll give us the opportunity to make this right. When you cancel your account with us, we send a relinquishment notice to your home society to alert them that we are no longer acting on your behalf anymore. We also provide you with an LOR (letter of relinquishment). While we notify your PRO, to fully remove us from your registrations, your PRO needs to receive the LOR from you directly -- that way they know officially that you've chosen to no longer work with that publishing service (they shouldn't just take our word for it!). If you haven't already, please send that LOR to PRS and let them know you are no longer working with Songtrust. While I’m unable to locate your account using just your name from this review, if you need another copy of your LOR, feel free send an email to our Client Services Team at [email protected] and let us know here in the comments so we can flag this to our team.

Response from SongtrustJun 6, 2024

Hi Kevin, I am deeply sorry to hear about your recent experience with Songtrust. Your feedback is extremely important to us, and we take such concerns very seriously. Firstly, my sincere apologize for the lack of communication and the frustration it has caused. Our goal is to respond to all inquiries promptly, and it is clear we have fallen short here. In general, the song registration timeline in the publishing industry takes up to about a year depending on each societies' timelines. This is assuming your songs are actively earning royalties globally. While we have teams working behind the scenes to validate and reformat song data before sending them out to societies where they're earning, unfortunately we cannot control all aspects of the publishing landscape. I have passed your comments on to our Client Services team so that they can help resolve any outstanding issues you are experiencing. Thank you for your patience. We hope to provide a better experience for you moving forward.

Response from SongtrustJun 5, 2024

Thank you, Jess, for taking the time to write this review. I’m very sorry to hear that your support experience has been less than ideal, and hope you’ll give us the opportunity to make this right. While I’m unable to locate your account using just your name, feel free to share your support ticket ID so that we can flag to our team and help get this resolved. Please note, regarding ISWCs, your PRO is responsible for assigning ISWCs. Once a song is registered at your PRO, you will receive an ISWC. While your song needs to have royalty activity before we send your registrations through, we're more than happy to assist with the process to prepare your songs for sync pitches.