SongtrustReviews of songtrust.com

Identity proccess is very painful.

Es mas facil resgistra canciones y mas cuendo eres artista emergente.

I generate this company too much money to not get a response in a timely manner. They take 3 months to get back with you.

Songtrust has changed my life. They have gathered royalties that I was owed and was never earning before I connected with songtrust. As a producer, nobody is gonna show us the royalties that we are owed. Songtrust collects from all over the globe

Absolutely terrible! The customer service is non existent. I have had 3 open tickets with them for 4 months! No replies at all. ASCAP have also told me they have been trying to contact them repeatedly on my behalf and have had no response from them. They did not account on any royalties worldwide, yet I have worldwide plays. There is nothing from the UK and Europe. I am with PRS in the UK & the World and there seems to be no collections from Songtrust through PRS. I have absolutely no idea what I paid my $100 other than to be incredibly stressed out with none of my issues being addressed. This is not the first time it happened either, I had problems in my initial sign up 2 years ago, tickets going unanswered, rude email responses. I guess it's because I am not a multi-million selling artist so they have no interest in doing anything other than getting my $100!!

The customer service is abysmal. Their website states they will reply within a couple of weeks. The first time they got back to me was after two months, and it was apparent they did not read my submission as they gave me a vague solution that I had already attempted. I had communicated this in my submission. I am currently waiting for another response. It has been over a month.

praise God, good company

Songtrust still hasn't paid me. They are suppose to pay every quarter. It is almost the third week of July and there should have been a payment the last week of June. Nothing. No statement. Nothing. ______________________________ So here's their response -Hi Patrick. Thank you for sharing your feedback. Here are a few important points to help you understand your eligibility for payment: 1. Quarterly Payouts: Songtrust pays out each quarter's earnings at the end of the following quarter. 2. Tax and Payment Information: Ensure your tax and payment information is up-to-date. You can verify this by navigating to the Payment & Tax section within your account. 3. Minimum Payment Amount: You must reach our minimum payment threshold of $25. Payments below this amount will be included in a future payout once the threshold is met. You can check your earnings in the Royalties section of your account. If you have reviewed your account and meet these criteria, please contact our Client Support Team - and let us know in the comments so we can flag your inquiry for prompt assistance. Thank you 1.They did not have a statement ready at the end of the quarter. I did contact the client support team and they said it would take at least two weeks to get back to me 9after they had the information for about a week) I still have not heard anything from them. 2. They seem to respond t bad reviews faster than appeals to their customer service. they generally have not done anything that they said they would. It's not just about getting paid for the easy to get royalties but getting all that I'm due. They don't seem to be working very hard at all. ---------------- It's been over three weeks and they haven't given me any information. No u[pdate on even what they are doing. They are not prompt. They do not have customer service. __________________________ It will be four weeks on Monday since I've heard from Songtrust. They haven't updated anything. They do not respond to my emails. They have the worst communication I've ever seen from a company. I have a degree in Organizational Communication. These people are either hiding something or incompetent. __________________________________________ heading to five weeks since I sent my request to their service team. I haven't heard anything from them nor have they responded to other emails I sent them. Their response on TrustPilot was not true. I'm not sure If TrustPilot notifies them when someone has responded but if they do it hasn't made any difference. _____________________________________________ Six weeks and they still have not followed up with any information. There is no published phone number to call and they do not respond to emails. ________________________________________________Well they finally responded . They apologized for taking so long which they always do because they are never in a hurry to take care of you. The response gave me no new information and did not etll me where they were in collecting back royalties. Basically they said just wait some more. I don't mind waiting of I know what is going on. Either they are not doing anything or they are not capable of answering simple questions.