Brother IndustriesReviews of solutions.brother.com

I'm 15 days trying to register my new printer, endless attempts to register online, use the chat service for help, which is next to useless, you eventually get to actually have a person, come to assist you, who can't phone you, to sort the issue, my printer came with 6 months free ink. Which you need to register to claim, it's been a nightmare, today, I got an actual email, from Anna, who is trying to sort it, I live in hope, as I've no ink, and can't do my work. Dreadful after care customer service.

A few days ago I got a pop up on my Windows 11 saying I had to download the new version for my Brother Computer, which I did and then the printer HL-L 2325 DW decided not to work, I did everything that I've ever known to fix it and nothing worked, including looking at YouTube videos, which I didn't follow as I knew it wouldn't work. So I hesitated looking up the phone number for tech support which I finally found either 1-877-BROTHER or 1-877-276-8437 maybe 10 times at first, as I didn't, at first remember the last time I called Brother tech support, and now I remember. This company's game plan is sell their printers and take away as many tech support agents. It's really cruel how they purposely set you up to fail. I dial that number and after a little speech, the AI operator asks what the model number is and to give all letters including if there's a dash and numbers. It only let's you speak it. So I said exactly the correct model number and the operator AI say's she thinks she has a match, and reads it back and always has one number wrong. After the second time she sends you to another automated message, until you have an option, you push the number and it would say anything from 4 hour wait, 1 hour wait, then playing their game as the AI agent always gives the same response, I kept dialing the number, going through the two prompts because that's one way to get rid of their customers, just give them fake information. Anyways about the 10th time,I finally got through with it saying it's a two minute delay, which actually took about 15mins. I got a lady on the line, asking several questions about which model was my printer which I gave her and we tried something, which didn't work. She then asked my if I had my Wi-Fi name and password, I sail I'll look for it and actually found it quickly, but I first told her I'll look for it, where she said she put me on a brief hold, but at the same time, I said "I found it" and I'm sure she heard me, and still put me on hold, so she comes back after about 10 minutes and asked me if I have it, which I said I did. and she first asked me do something on my cell phone, connect it to iPrint&Scan App to download it and did something else and then told me to to some items on my printer, which I didn't understand so I asked her again and she told me part of it, then she didn't say anything, oh her name was Armani, well I saw my iphone was still on connected to Brother support line, which I kept saying "Hello, Hello, where did you go" I got frustrated an tried again on my printer, and got lucky where I got to the point where it said to press test print, which I did, after about 10 minutes of agonizing, trying to find where Armani was. Anyways, I pressed test print and Voila, it started printing. Well wouldn't you know at that very sec, I see the call dropped. Almost like she was taking a break on my dime wait for my printer to start printing, then drop me like a hot potato. And just a minute ago, after about 20 minutes me typing this review the phone rings and it says Brother's Support, which I answer, and Armani comes back on apologies for the call that was lost and she's ready to help me now. I remember about 2 or 3 years ago I had an additional problem with the toner I believe which was the same case, only it was a male agent, I remember he told me he had to take another call and he'll be back in a few minutes. About 15 minutes later he comes back on and was extremely rude talking to me to get this job done. Almost the same scenario, I don't remember if the beginning was the same, but it surely ended the same. I actually like Brother's printers, but their customer service or tech support is the worst I ever had in my life.

Apres plusieurs problemes constatés par l'assistance Brother sur mon imprimante, mon interlocuteur confirme qu il faut me remplacer mon imprimante MFC-L8690CDW. Mais pas par une neuve mais un echange standard, ce que je ne voulais pas parce que j'ai payé pour une imprimante neuve. Et la on me rappelle pour me dire qu'en fait ca doit venir de mes parametrages..... et qu ils ne peuvent rien pour moi.. c'est juste HONTEUX!!!!

I just called customer service, (Friday 3 pm) the wait time is 2 hours. Think twice (or more times) before buying one!!

Abo-Falle! Nach dem Gelesen bezüglich Qualität muss ich das bestätigen. Drucke sind verschoben und Druckkopfreinigung mit entsprechendem Tonerverbrauch auf der Tagesordnung. Schlimmer noch, sich für das Abo zu entscheiden, das ich gekündigt habe. Patronen wurden von einem auf den anderen Tag einfach durch Brother gesperrt und das ohne Ankündigung! Sorry: hat das Brother nötig? Miserabel. Bei Neukauf werde ich mich an diesen „Kundenservice“ erinnern. Absolut keine Kaufempfehlung Brother … schämt euch

I’m now on my fourth Brother printer. It is shocking to see that a company as large as Brother-USA has such poor customer support. Egregiously understaffed. It’s impossible to reach them by phone without waiting 1-to-2-1/2 hours. Sometimes when they call you back as promised, their phone connection fails and you have to start all over again! A few days ago, they gave me a coupon for $100 because my new brother printer had problems. But when I tried to use it to buy their toner, it wasn’t honored. When I called to let them know, they said, “Oh, that wasn’t for $100. That was a coupon for $10!” No, I insisted. It says $100 right on the coupon. No matter. Gosh what a terrible company. Sincerely, Garrett Glaser, Correspondent, CNBC Business News (RETIRED)

Angelica was amazing she went above and beyond to get my brother printer working on my laptop. Very happy.

I want to express my frustration with the ongoing issues I’ve encountered with my Brother printer. It does not print, has an issue. Initially, I reached out via chat and followed all the troubleshooting steps provided. After no resolution, I was told to call customer service. I called customer support and waited on hold for nearly two hours, so I chose to call me back. Unfortunately, they called when I was not at home. The support team informed me that they couldn’t proceed without me being present with the printer. I then returned to chat support, and the same troubleshooting instruction,only to be asked again to call. I can not wait this long on hold. Despite trying multiple cables and confirming that the printer is recognized by the driver, the printer still fails to print a test page. I am convinced that the problem is hardware-related, yet I have been repeatedly told otherwise. This cycle of repeating the same steps and being redirected has been both time-consuming and frustrating. Now I am on the line with a 4-hour estimated waiting time!