Brother IndustriesReviews of solutions.brother.com

Brother Drucker Trommelfehler - neue Originaltrommel gekauft. Brother verlangt auf meine Kosten die Trommeln auf meine Kosten Euro 20- nach Bochum zu senden. Sie glauben nicht, dass es Original Trommeln sind, obwohl ich Rechnung über Originaltrommel vorgewiesen hatte. Einfach unterirdisch dieses Service.

We have a Brother Printer and after about 1 year about a total of 50 pages it quit working. What a piece of crap.

I sincerely believe that you have never tested or used the MFC-J5740DW model of your printers/scanners, because if you had, you would have thrown them out the window immediately. I find it incomprehensible that you can sell such a model. I can't judge the other models, but this is my second purchase of this one, and I bitterly regret it. It's just incomprehensible!!! I have no explanation to give, I don't understand. Even a photo taken with my cell phone gives much better results. Please explain to me what is going on?. How can a company of your reputation end up like this? With many regrets!

For Brother, I’m not sure — I think even one star is too much. They seem interested only in selling their poor-quality printers, but provide no proper phone support when something goes wrong. No one should buy from them anymore. Maybe then they will realize that selling products also requires real customer support, including phone service for fixing issues. I will never buy from Brother again.

KUNDENDIENST - diese Leute sollten entlassen werden! 2 Antworten erhalten MIT FRAGEN zu der Seriennummer obwohl die Unten steht und dann, obwohl nochmal angegeben - keine Antwort mehr erhalten! „Modell: MFCJ4540DW Betriebssystem: iOS Seriennummer: E80961J4H716381 Vorname: Piotr Nachname: Giecewicz Telefonnummer: 017XXXXXXXX Land des Wohnsitzes: Deutschland Ihre Frage: Hallo, der Drucker kopiert Dokumenten nicht in 1:1 Grösse. Die sind immer kleiner und alle Randen auf der Kopie sind 2mm von der Seitenkante abgeschnitten, also nicht verschoben. Dazu sind die Linien nicht gerade. Brother und so ein Schrott. Hier der Link zu eurem Drucker, sonst kann man euch hier keine Fotos zuschicken. Brother amazon“de/dp/B0978WCMLL?ref=ppx_pop_mob_ap_share Bitte den Drucker abholen und einen funktionierenden zuschicken. Bitte um Bestätigung. „

Ordered a printer and ink. Ink arrived promptly. A month later no sign of printer. Service rep said backordered, waited another week and then they cancelled. Had a phone wait time of a 65 minutes. Will never go to Brother USA again. A negative score would have been better than one star.

Arnaque ODR, comme tous les autres avis, j'ai scrupuleusement rempli les conditions, envoyé les codes-barres et les photos demandées mais je suis allé faire un tour sur le suivi ce jour pour savoir où ça en etait et c'est comme si j'avais rien envoyé , mon adresse mail ne mène à rien. Sales menteurs

I wrote a frustrated review several days ago, but customer service was very friendly and helpful now that I could contact them in their open hours. The website placed my ink order 6 times last Friday after repeatedly telling me that my credit card was declined. Today I called first thing and she was able to cancel 4 orders then says she will provide shipping return labels for the others at no cost if I am unable to stop delivery through UPS. I am pleased so far with this resolution but Brother should give customers some control to cancel their own orders.