Brother IndustriesReviews of solutions.brother.com

Die Mitarbeiter im Kundensupport sind anscheinend nur darauf geschult, Kunden abzuweisen. Ich hatte ein Problem mit einem Brother Farblaserdrucker, kam allerdings gar nicht dazu, das Problem zu schildern. Die Dame vom Support unterbrach mich schon während meiner Problembeschreibung mit der Bemerkung, dass sie nicht zuständig seien. Die Mitarbeiterin wurde im Laufe des Gespräches auch noch frech und ausfallend. Da ich mich daüber beschweren wollte, bat ich sie um ihren Namen, der sich später dann auch noch als falsch herausstellte. Brother hat definitiv einen Kunden mehr verloren. Auf meine Beschwerde per e-mail erhielt ich keine Antwort.

want to buy a printer from brother? forget it!!!!!!!!!!!!!!!

We purchased a HL-L2400DW printer and wish we hadn’t. Setup is convoluted, time consuming and took multiple attempts. Toner cartridge died on day 1 after less than 400 standard copies. Buttons only work intermittently, including the power button, so we had to turn it off by pulling out the cord. Printer Wifi constantly disconnected but other devices remained connected. Customer service is truly abysmal and has chewed up >10 hours of our time so far. Multiple emails back and forth, most with someone who was very rude and who ignored four separate requests to pass me onto his supervisor and to put me in contact with their complaints department (there is no complaints contact on their website). They refused to replace the printer because it wouldn’t print the report they wanted (due to it being faulty and not printing!!). We can’t even leave a negative review on their website because they reject any review they don’t like, even when it meets all their specifications. You’re also not permitted to review their customer service, which is very telling, even though your after-purchase care is part of your experience of their products. Do not purchase a product from this company!

Laserdrucker MFC-L3740CDW vor ca. 4 Wochen gekauft. Fehler "Streifen wie ein geringer Knick zu sehen" keine Fehlerbehebung von Brother. Aussage von Brother, kein Streifen, kann man nur mit der Lupe sehen. Anderes laserfähiges Druckerpapier verwenden und neuesten Treiber installieren (Wurde von Fachfirma installiert und getestet, auch der Streifen) Bis jetzt keine positive Aussage von Brother.

I bought a little all in one brother printer for couple hundred dollars. This thing is so perfect, I’ll never buy anything else. The software is an absolute dream! Very happy all the way around!

There is NO CUSTOMER SERVICE. We were trying to connect our brand new Brother printer. 4 days later, got connected for 2 days, then nothing. They sent us a new printer. I asked for help and received NOTHING. NOTHING. NEVER BUT A BROTHER PRINTER.

Sogenannte Vor Ort Garantie , heißt wenn kein Servicpartner in der Nähe ist , einschicken . Man braucht ja das Gerät nicht. Im Gewerbe nicht einsetzbar.

I call Brother Print Support , Angel was on the chat , My network connection was lost , she asked what did I to resolve it I said I am using Macintosh Ventura 13.6.6 I started my laptop my Brother printer my gateway and router , I reconnect network cables and tried to use USB non of them worked . She started taking time after 4 ,5 Minute she came back asking more questions then gone for another long pause and ask me to download Brother support center ,I tried but driver was not applicable so I couldn't , I replied back nothing . I asked her this is my work printer please help , nothing . I told her I have been using this printer quite a long time now and time to time I run in to this problem and colleges find a solution rapidly . Why is this one taking so long , If you feel yo can not help please find someone for me because I need this to get going , still nothing from her , after half an hour she disconnects herself and left . Quite unprofessional .