Solutionbased Reviews | Read Customer Reviews of solutionbased.com

Solutionbased Reviews | Read Customer Reviews of solutionbased.com

Solutionbased reviews

269 approved reviews, newest moderated first

Bob
Dec 3, 2022
sturdy product with the exception of…
sturdy product with the exception of the safety belts that are secured to the frame with a grommet that pulled on the first use ad the plastic locking handle of the head rest that also broke on first use.
Response from SolutionbasedMay 7, 2024
Thank you for your feedback. We're sorry to hear about the issues you experienced with the safety belts and headrest. Your input is valuable, and we'll work to improve these aspects of our product. Please reach out to our customer support team if you should have any other issues so we can assist you better.
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Sandra L.
Nov 23, 2022
Oscar was amazing and handled my…
Oscar was amazing and handled my concern immediately. Myshowerbuddy has made it possible every day for the last four years for me to transfer my wheelchair-bound husband into the shower. He is 84 and about 225 lbs so this is the only way I can get him into the shower. It has made it possible for us to live independently. Thank you!
Response from SolutionbasedDec 20, 2022
Thank you for the feedback. We are happy to hear from our users. It made our day!
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Jerry P.
Nov 23, 2022
DeliveryFast Delivery of chair part was faster than…
Delivery of chair part was faster than anticipated!
Response from SolutionbasedDec 20, 2022
We are glad it all worked out. Thanks for the feedback and review. Happy holidays.
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Kking60
Nov 20, 2022
It’s a great system, but…
It’s a great system, but needs better quality parts. In just 2 weeks, 2 clips and one post have broken. These parts to replace are very costly. Every part seems to be $100 and up.
Response from SolutionbasedNov 20, 2022
We are so sorry. Part shouldn’t be replaced after 2 weeks. We are happy to replace the under warranty. Please call me (818)293-1689 Israel. Sorry about the inconvenience.
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Michael K.
Nov 19, 2022
I had lost a part and email them and…
I had lost a part and email them and ordered a new part they sent me the wrong part by mistake when I pointed this out to them they sent me the part that I ordered with a return label for the wrong part
Response from SolutionbasedMay 7, 2024
Thank you for sharing your experience. We apologize for the mix-up with your order, but we're glad we could quickly send you the correct part and provide a return label for the wrong one. Your satisfaction is important to us, and we appreciate your understanding. Please let us know if there's anything else we can do for you. Thank you for your patience and support!
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Pam
Nov 17, 2022
I was apprehensive at first
I was apprehensive at first, but was wrong. The experience from my husband who has MS was proof that this is a game changer. He said I feel like a real person and rated it a 10+. Only wish an option for a bigger chair was available. My husband is 6’ and the depth of the chair was short and using the foot rest was difficult.
Response from SolutionbasedMay 7, 2024
Thank you for sharing your experience! We're delighted to hear that our product has been a game changer for your husband with MS. We're sorry the chair depth and footrest were not a perfect fit for him. Your feedback is valuable, and we will take it into consideration for future product improvements. We're committed to enhancing our offerings and hope to meet your needs even better next time. Thank you for choosing us!
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Robert H.
Nov 5, 2022
Oscar went beyond and above to…
Oscar went beyond and above to customize our order to meet my needs. Thanks Oscar! Good service
Response from SolutionbasedNov 15, 2022
You are welcome, thanks for the business, we appreciate it.
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Deborah T.
Oct 22, 2022
The Shower Buddy came fast
The Shower Buddy came fast. Thanks.
Response from SolutionbasedOct 22, 2022
Thanks for the 5 Star review. We appreciate it.
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