Phil G.
A small mixup between drawing and parts list
Due to a mixup where the drawing applied one number that didn’t match the parts list, I received the wrong part. A quick email to customer service explaining the mismatched references was answered quickly! I assisted them to get the parts list squared with the drawing to prevent the mistake from happening again. The part I needed has been ordered with some delay as it was out of stock. All the other parts ordered were received in good shape and minus the part still outstanding, the treadmill is much better without loose parts! I’m extremely happy with the service and the parts provided!
Response from SOLE FITNESS PARTSJan 28, 2026
Phil, We apologize for the mixup but are glad that in the end everything was able to get situated for you and that time was spent to remedy and correct this for you and future customers. Thank you for your kind review!