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Sol de Janeiro (soldejaneiro.com) has 119 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Cosmetics & Makeup · New York, New York
Excellent
Cosmetics & Makeup · NY, New York
Excellent
Cosmetics & Makeup · Gouverneur, New York
Excellent
Cosmetics & Makeup · Brooklyn, New York
Excellent
119 approved reviews, newest moderated first
Erika
HORRIBLE!! No Customer service at all. No phone number to call only email avail ..they took over 2 weeks to respond my package was sent to the wrong address and they told me well you should’ve updated. How can I update if I can’t reach anyone! I have never experienced so bad service beware!
Juliette R.
I love my bum bum cream it smells amazing and so fresh i will be buying a jumbo size!!
Mia S.
I loved my perfume! This is a rlly good company
Mary Anderson M.
Never received my order that I placed on Dec.11, 2022. No customer service. They had fake delivery info. I'm worried they are a scam.
Harry S.
Ordered a product from them and never received it but they charged my card and they have not reached back out to me after I have emailed multiple times and live chatted, and called. When called they hung up on me.
Brian H.
I am giving 1 star, yet should be giving a 1/2 star. This company is the Worst! Their supposed customer service team is non-existant! You can't get through to anyone & they don't repond to texts or emails. I ordered an in stock item on 12/9 & didn't rec. it for 12 days. Then, my other order placed on 12/18 in which I paid $25 extra for Fed Exp. Edited 2-3 day shipping is not going to arrive until 12/27. That's right I paid the expedited $25 shipping charge for a NINE DAYS Delivery!!! This company(USING THE TERM LIGHTLY) could care less about their customers!!! From the many other Negative reviews I have read wnich seems to be most of the reviews, what happened to me happens all of the time. In my case, this will the be the LAST time I ever purchase anything from this JOKE of a company. BUYERS BEWARE!!! WOULD STRONGLY URGE ANYONE CONSIDERING TO PURCHASE ANYTHING FROM THIS CUSTOMER UNFRIENDLY ENTITY, TO AVOID AT ALL COSTS!!!!!!!!!!
Darla M.
12 hours until Christmas. Ordered over 2 weeks ago and still no signs of package. Stuck in New Jersey like all other reviews say. I would have just gone to a local store had a known I would be giftless on Christmas. Order now for Xmas 2023 and then you’ll be fine.
Carla B.
I ordered on 12-5. It says product was shipped on 12-8. I still haven’t received it and the tracking has not been updated since 12-8. I have sent emails and have tried to chat but this is not like other chats where someone immediately responds. I am very upset. This was supposed to be a Christmas gift for my daughter.