customer
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐ I had an issue with my order because USPS marked my package as delivered, but I never actually received it. Unfortunately, this was a shipping issue and completely outside of Sol de Janeiro's control. I contacted their customer service, and I was truly impressed by how they handled the situation. They responded quickly, treated me with kindness and understanding, and never made me feel like I was being ignored or blamed. After I opened a USPS investigation, they immediately arranged a replacement order without any hassle. Today I received my replacement package safely, and I couldn't be happier. Excellent customer service is rare these days, and Sol de Janeiro absolutely exceeded my expectations. They stood behind their customer even though the shipping problem was not their fault. Thank you so much for your professionalism, kindness, and outstanding support. I will definitely continue shopping with Sol de Janeiro and will happily recommend your company to others.


