Sol de JaneiroReviews of soldejaneiro.com

Every time I ordered in mind you, I tried like 10 times it kept appearing as I was being a fraud, but I wasn’tI’m

I really enjoy a couple products but the rest are just okay. The body wash barely lathers and the body oil takes forever to rinse off. The lip balm is a waste of time. 62 and 68 are the best scents. The Bum Bum Cream is the only usable lotion. The others are poorly formulated, too thick, weak fragrance, etc. My other issue with this brand is that they have a very boring unboxing experience with no branded box, no tissue paper, no stickers/custom tape, everything comes in a plain brown box. This tells customers you don’t care much about their experience post-sale and don’t really appreciate their business. Sol De Janeiro is a good brand but it’s not a luxury brand.

Need to return a body cream I had bought as I had a bad reaction it, so far haven't received a response from them and it has been over a week. When you contact them, they claim that they are experiencing a high number of emails due to switching carriers (not true, they are still using FedEx...), and that it will take 5-7 days for a customer service representative to get back to you. Well, 7 days have gone by now and still no response sadly. I should have ordered the cream from Sephora, but I had points from previous orders and a discount so of course I had to use it. Also, their standard shipping is sooooo slow, they use FedEx Smartpost for their basic shipping, and it is the worst option a company can give you to get your things to you. I have had so many issues with Smartpost deliveries and wish companies would stop using it, just going with the USPS is so much faster. It took nearly a month for me to get this package from New Jersey to California, literally 2 weeks for the package to get out of the distribution centre in NJ. I was pretty sure at some point that they had lost the package because it wasn't moving at all. Frustrating all around.

I really love the scent of the BumBum and CoCo Cabana creams that this company makes. They grew fast, and have a lot of popularity. It's priced pretty high, but the scent is addictive, and it's amazing what people are willing to pay... HOWEVER: They have recently expanded to other products, like body sprays, and candles. The sprays initially smell great, but lose their scent after 20 minutes or so. $20 for one ounce of spray, that doesn't hold its smell? No thank you. The candle is their new big release. I personally was really excited, until I saw them charging $45 for a single wick candle, that's burn time is guesstimated at 30 hours. That's more than a dollar an hour!! Greedy, greedy, greedy!! I can purchase a 3 wick candle from bath and bodyworks that is $20 cheaper, contains better ingredients, and will burn for 2 months! They released a smaller version of the candle in a collectors set. Still overpriced, but came with a tub of lotion, so I bit the bullet and purchased it. It does smell wonderful, but is VERY cheaply made. 2 hours into my initial burn, the candle continued to extinguish itself. It's not even half way through the candle. I wrote customer service, and their response blows my mind!! They said that it's a safety feature for the candle to put itself out, and that when the wax reaches about 1/2 inch left, it would no longer burn. I politely explained that there's a LOT more than a 1/2 inch of wax left, and I believed that I have a bad candle. Instead of offering to exchange the malfunctioning candle, they told me to use it on a wax melter. I didn't buy wax melts!! I bought a candle to burn!! If I wanted melts, I would have bought melts!! CS persisted that there's no way my candle is bad, they glue the wick clips to the bottom of the jar. So, I melted the candle in my oven, and the clip is actually floating in the candle sideways, not glued or attached to anything!! I sent pictures, and videos, only to be ignored. I will never give my money to a company that refuses to stand behind their product again!! I have also purchased the glow oils, and Sun screen. The bottles have zero heat tolerance, and have melted beyond useable conditions. Why are you charging $50 for products that are so cheap?? Just because you stumbled on a good scent??!! Ex fan!!Never a customer again!!