Sol de JaneiroReviews of soldejaneiro.com

Placed order 12/3. Received email 12/7 that order shipped. It is now 12/22 and no sign of product. The only tracking I can get says it is en route from NJ. I have emails numerous times with no response, tried to chat but there is never a liver person, found two numbers to call and no answer. I realize it is December but they are the only ones I have had shipping issues with. Very unhappy customer.

If I could give 0 stars I would. Ordered 12/1/2022 Shipped 12/7/2022 - stuck in NJ somewhere. Have sent several emails, tried chatting on-line but nobody ever there - sent help in the chat, tried calling and nobody answers.

The WORST customer service! You can NOT contact a live person! I’ve been waiting on an update for a package that was shipped on 12/4 it’s now 12/22 and I still haven’t received any updates and from what I see it’s been in NJ waiting for several weeks! I emailed the company and over a week later I get the entire please allow 7-10 days for shipping details?! Ummmmm do you not see the date?! It was 12/19 when you responded well over the 7-10 days! I would NEVER purchase anything from this company again even if their products are great!

Terrible company. My aunt recommended this brand and I ordered it mid February and got a confirmation email and none of the emails I received from this merchant, gave me an expected delivery date. I got an email that it’s been shipped, but it’s been stuck in New Jersey for almost a month now. I’ve reached out to them through the chat feature and through email, but have not received any response back. I have reached out to them through their Instagram page and hopefully I will get a reply. And if we were able to cancel the order, I would’ve done so already. Too much of a headache. Edit: They finally reached out to me today on January 3, 2023, saying that my package was lost in transit and that since they didn’t have any more product that they would refund me which they did. But to get to this point was terrible I emailed them literally every day. I reached out to them on Instagram on Facebook, and even then it took a week for them to reply back. Still a pretty terrible company since it took this long to get a refund and the excuse was it was lost in transit.

Very difficult to reach customer service; no one available to talk to and no response to emails. 'will never purchase from them again or their products.

I placed my order on December 5th. It has been 11 days any my order is still in limbo. I have reached out to customer support multiple times and they have completely ignored me. It would be one thing if they would just some form of acknowledgement but there have been no replies to my emails or attempts to use their chat function. I have filed a dispute with my bank. I will never buy anything from Sol de Janeiro again. They are truly a garbage company.

So far so good. Bom Dia Bright Body wash is very good. I bought one get one free. I figured nothing to lose. To my surprise the product is really great. I’ll explain why, it leaves your skin soft and smells good it exfoliates and if you have sensitive skin like I do with an autoimmune condition it doesn’t irritate or cause a rash. Plus it leaves your skin feeling fresh. They’re return policy is very good as well as they honor it with a easy no fuss return. I have very dry,thin hair which absorbs to much product. I needed to return the hair oil and they took it back without a hitch. But if you have healthy scalp with thick hair I can see why it would be really nice. I actually was debating if I really wanted return the hair oil, I thought maybe I should keep it.But decided against it for another product. Which was extremely disappointing. I think I wish I had kept it.

Placed an order on 6/11, received an email stating it shipped on the 13th. I sent several emails requesting the status of my order, i received no response until i opened a case with Paypal. There was confusion as to when the package shipped and they took no responsibility to see that I received products they have received payment for. Blamed the delay on the mail which they said they can't control. Today is 6/24 and I still have not received my order. Extremely poor customer service. BEWARE!!!