Sol de JaneiroReviews of soldejaneiro.com

I love sol de Janerio so much the perfume smells so good and her lip balm is so hydrating for the lips and the new after hours scent is so good I love it so much I think sol de Janeiro is a five star

the body spray smells too good i fainted and broke my cat's spine and i couldnt pay the vet bill and i had an asthma attack and my lung burst and i went to the hospital highly recommend

I also placed an order on August 22nd, it shipped from New Jersey to DFW metroplex in 3 days. I live close to ElPasoTx. It’s been a week since DHL handed it off to the postal service and no updates since. The tracking info states it was tendered to USPS but USPS tracking info still states it’s awaiting package from DHL. It had an estimated delivery of Sat. September 2nd and it’s now September 5th and still nothing. I can’t seem to find a customer service phone number anywhere and the only thing that has replied to my emails is a chat bot directing me to log into my account, I don’t have an account I ordered as a guest. Someone please help??! I’m out $158!!!

I ordered something august 23rd and now it’s September 4th and still haven’t gotten my order

Horrible customer service!! My item never arrived... I contacted the company they asked if I wanted a refund or replacement and to confirm mailing address. They stated my unit number and street number were in wrong order. Never sent new product (what I wanted) and no refund so now I am out 168$ 35 US for shipping for nothing... So mad!!!!!

I have had the same issue as others with being locked out of the ability to place orders due to being accused of reselling and 'not paying attention to the email blasts to know when the sale was." I had spent over $400 in two weeks so I could replace the 'clean' lotion I previously used as I can no longer get it from Maui consistently. I then saw the sale and wanted to stock up. As I used the products and liked them, I started looking further and saw they had more than just lotion, so I wanted to try the other items as well. I had accumulated many points and the ONLY way to use them is one item per purchase so I had to break up my order. Obviously if I am purchasing different items then I am not stock piling to resell. I am just trying to use my points and take advantage of the sale.... I have NEVER been treated so rudely by the Cx Manager Tracy. Even after promising my account was cleared to make the order, it still will not. When emailed her once again to try and correct, so I could spend MONEY with the company, she continued to argue and is NOT in any way authentic, apologetic, caring, or concerned. She continued to come off bothered that she even has to deal with me. I have never been treated so rudely by a company. I have had the same experience as others and recommend spending your hard-earned money with a company that VALUES their customers!

My orders been voided so many times caused me unable to redeem the points. This is totally a scammed. Bad customer service goes to this company.

I have been a royal customer since late 2020 and have had subscriptions with the company (and receipts to prove it). Over the years, with the purchases that I have made, I accumulated over 300 points. Last week, I decided that it would be nice to redeem the points, for the women in my life, but as I tried to check out my cart, I noticed that you are only allowed to redeem one item per checkout cart. Since there is no other option to redeem the points, I made 7 separate purchases, ranging from $11 to $32 and with each purchase I redeemed some points. To my surprise, I noticed that the last 3 transactions were cancelled by the company. This was an inconvenience, and thought that they flagged it as a scam. I sent an email out to the company and asked them if they could reinstate the cancelled orders and they replied that they were going to look into it. Today, on June 1, 2023, they emailed me and said "that you were planning to resell our products without authorization.Please be advised that due to this violation of our policies, we are unable to accept any future orders from your account.". WHAT??? The company has disabled all my reward points and won't allow me to order from them. Great way to treat your loyal customers Sol. Making assumptions, instead of addressing the core issue. Royal customer pay for your product, they should be able to redeem those points when and how they see fit. If you don't allow them to redeem their points, your are a scam.