Sol de JaneiroReviews of soldejaneiro.com

Bum bum cream has been reformulated. Different texture, takes ages to run in the skin. Used to be light peach colour, now it’s pale dirty yellow and doesn’t have anymore that nice smell. Now smells like corn/ vegetables! Shame another nice product was destroyed. Another greedy company changes nice product for cheap one and want to sell as the one it used to be! Won’t buy again and recommend you to stay away from this awful reformulation!

Products are great, Customer Service is HORRIBLE! I love the products and have placed many orders. However, I had one order with just one item missing. After multiple emails giving them the order number and explaining which item was missing I get an email asking me to take photos of the items I did receive. This is ridiculous. They are accusing me of lying without actually saying it it. I told customer service to forget it and I will NEVER order from them again. WORST CUSTOMER SERVICE EXPERIENCE I'VE EVER HAD AND I"M 68 YEARS OLD. BUYER BEWARE!

I purchased a refill of the Bum Bum Cream, but when I opened it, the product was covered in a brown residue and had a strong, rotten smell. This made it clearly unusable. I contacted customer service, and while they acknowledged that the cream was not safe to use, they were unable to offer a replacement, refund, or even a voucher because they only ship within the US, whereas I am based in London. I find this very concerning. As a customer, I expect some level of protection when receiving a defective product. It does not feel fair that I am left out of pocket for something that cannot be used. Unfortunately, due to this experience and the lack of support, I will not be purchasing this cream again

I see that my experience with this company is not unique. I don't know what is wrong with their customer service department and why they are so dumb and rude. The fact that they actually tell customers that they have a 7 to 10 day shipping window before the item even ships and then it can take another week. This is 2026 where logistics is better than it is ever been in history. The fact that it would take 14 days to get from New Jersey to Detroit is wild. Maybe they should stop using DHS to USPS. They run their business like it is a mom and pop shop out of a garage. As someone who works in manufacturing I find it insane. Never ever buy from their website and if you buy on Amazon you actually can get it cheaper sometimes or at Sephora or Ulta. It's amazing to me that they're still in business I don't think that they would be if they didn't have other retailer selling their products. It's clearly a bunch of children that are running customer service and their logistics department. Always use PayPal to pay with them if you are going to use their website because then you can dispute it through PayPal and get better results. They give their fake auto responses.

Customer service through email are idiots. I ordered a multi pack for a Christmas gift on October 31 and never got it and had to jump through all kinds of hoops to get my refund. finally, in the beginning of January, my credit card got refunded. Needless to say in an email,I demanded a refund and told them that I will never do business with them in the future and that I had filed a dispute with my credit card company because they were giving me the runaround. As I said, the dispute was settled in early January and now Sol de Janeiro is trying to send me the product that I ordered back in October???? Total inconsiderate idiots!!!

Order shipped December 20 and still no delivery as of January 5. Shipping distance is New Jersey to Tennessee.

I placed an order and was told my order would be here in 2 to 3 business days before Christmas. A couple days go by so I checked the status and my order is unfulfilled so I reached out to a chat AI agent and it tells me it’s gonna take 8 to 10 business days. I asked to speak to an agent so I can get a refund and cancel my order. No one was available and I was told to send an email. I’ve been sending emails and haven’t heard back from anybody and now the order is being shipped. There is no customer service line to call anybody to cancel. This place is a scam. The return policy says that it would take 30 days to get my money back and I would have to pay to send it back. Never again will I order from this place

An Erika Toomey from Topeka Kansas misused my email to get a discount and set up an account with soldejaneiro.com and (inadvertently?) let me receive all the spam and order info. That is why I know the persons name and home address! This is possible because sol de janeiro do not require email verification until you want to access the account. This is systematically condoning fraudulent behaviour Requesting soldejaneiro.com to cancel the order and delete the account, has only resulted in chatter emails without taking the appropriate action.