SohnneReviews of sohnne.com

I just purchased from Sohnne an E____s Lounge Chair and Ottoman Replica and N_____i Table Replica, neither the furniture nor the customer service with Sohnne has been good. To start off the delivery was without notification, with one box left outside half open. The N_____i Table has rough edges on both ends, the top clearly visible through the glass. Sohnne sent me an email stating they were going to send out a replacement, but then followed by another email telling me the color was correct (weird) and then asking me for yet another photo of the rough edge of the table. More importantly the E___s Lounge Chair does not swivel at all when assembled, the attachment sleeve is too tight. Sohnne asked me to provide some videos of it not swiveling of which I did, acknowledged my issue but then sent a follow up email stating that no technical assembly is required (weird). In addition the Eames chair arrived with a small scratch. What I would like is replacement legs for the Noguchi Table, and a refund for the E_____s Chair--I have received no confirmation from Sohnne of either. I am clearly getting the runaround with Sohnne. I am hoping they will make it right. Update: Sohnne has repeatedly tried to get me to remove my review including numerous attempts on WhatsApp. They are now trying to flag it on Trustpilot over a year later. In regards to the quality of the furniture (now being over a year later) I can report that the furniture I purchased hasn't held up and scratches easily.

Egg Chair and Stool came direct from China instead of 🇺🇸and was not to advertised description causing Sohnne a returns problem. After some lengthy persistence, Diego brought about a successful conclusion which was much appreciated.

I ordered/purchased a Fly SC1 Lounge Chair Replica on Jan 5th, 2025, and the site said I should receive it within 4-6 weeks. At 5 weeks with no updates, I went on the site to "Track Order Status", and saw it said "To be processed" - the designation use while they are waiting for payment to process (my bank was charged Jan 6th). I emailed and called last week (Feb 6-7th), and was told both times Customer service would check on my order and contact me back. After 7 more days with no news, now 6 weeks post-order (Feb 14th), I called again and was told by a young lady my chair is a "custom order" and that "the site clearly shows it is 8-12 weeks for delivery". I was looking right at the online page = the chair is "in stock" and still states 4-6 week delivery. I then called back and spoke to a young man, told him I was literally looking at the site saying differently from the young lady's information, and he then told me the factory had to "remake my chair", an "in stock" chair, due to some sort of failure at the factory or defect (he was a little difficult to understand). These details were never forwarded to me, I received ZERO updates till I contacted them, and their site STILL has my order as "to be processed". I stated I believed my order was lost, and now they are trying to catch up. Also if they couldn't deliver my chair within the next 2 weeks, I would like a refund. He put me on hold to discuss it with "Production" and then stated they could NOT deliver my chair in a timely manner, and I would have a refund processed today..... we shall see how THAT goes.

Good Customer Service. Packages arrived two days apart, but questions answered quickly and to my satisfaction. Got the Eames Chair and Ottoman. Excellent product. Great packaging, not a single issue even though the boxes were beaten up. Solid pieces of furniture, extremely comfortable, looks like a million bucks. Not difficult to assemble.

Arrived on time and was as promised

We ordered two Eames chairs and ottomans and were very surprised when they showed up just five days after we placed the order! The quality of the chairs and ottomans is first-rate, and they are extremely comfortable. My wife and I love them! I've had the opportunity to email Joe Ramirez on the Sohnne support team. He has been invaluable and always responds promptly to any request. I would not hesitate to purchase more from Sohnne. Greg in Dallas

Drop shipping bait and switch scam. The website says less than a week delivery. I've been waiting more than a month to get an eames chair from their china warehouse. Super disappointed in this entire company and their shady practices. Edit: Jan 20th 2025, 33 days later and still waiting for this chair to get to Canada, let alone my home. Sohnne tried to get this review taken down by flagging it as "defamatory." Luckily, Trustpilot reviewed it for accuracy and allowed the review to be posted. It's not a good look trying to take down the review. P.S. according to my tracking Sohnne drop ships out of Southern China with a warehouse "NIUKU International (Foshan) CO LTD"

I ordered, received and assembled my tall Eames chair replica in white. Ordering was easy. The two packages arrived fairly soon, but the notification of shipment and tracking was not functional. Most calls to customer service were dropped. Of the ten calls, one was answered and I received a verbal delivery date. An email was answered 7 days later. Packing and protection were excellent. All parts were present. The assembly took about 30 leisurely minutes with two people. Instructions were reasonably useful but some interpretation was needed. The product is sturdy and comfortable. The buyer should not expect “top grain” leather. This product has the appearance of a polyurethane/ ground leather product, impressed with a pattern.