SohnneReviews of sohnne.com

Appalling to non existent customer service. 4 months post order I do not have my items. I ordered 2 credenzas in May. The first one arrived in wholly inadequate packaging and was damaged. As per instructions I sent a detailed video. As of Sept 01 I have zero idea on when a replacement will arrive The second credenza has no known delivery date. I have sent an insane number of emails, and made multiple calls. Almost all with no response. And the response I have had contains zero information.

Terrible experience. I order a Togo dupe. It was $2000. I accidentally ordered twice and emailed them right away for a refund. They said they’d process a refund right away. It took them over two months to process the refund for an order that was a mistake. They also tried to charge a $64 fee on processing the refund. They only processed the refund when I emailed repeatedly demanding they do so.

I didn’t receive any updates on delivery for two months. Finally I emailed to cancel. They called me and tried to get get me to accept a 10% discount and refused to cancel the order.

Ordered a couch for $3400 April 9th. It is now 6/29/26. It has been 3 months. The reason I’m escalating this now is because I have no proof of any shipment being made or processing and I have no confidence it will. If you look at the rest of these reviews and the reviews on their BBB, it is the same shipping issue repeated over and over. Delays, run around, etc. One customer waited an entire year to receive their order. I didn’t pay to wait 12 months. I paid for a product with a promised delivery timeline of 6-8 weeks. If I knew it would be longer, I would not have made the decision to purchase from the company. After multiple emails and messages back and forth I’ve decided to move forward with this before I get 6 months into this.

Getting the runaround on an order for 2 months. Promises of follow up not kept, excuses on why the order hasn’t shipped. This compan is a fraud. I am escalating.

Worst purchasing experience of my life. Ordered an item Jan 9th - paid over $2K Canadian. I was told it was in stock in Dallas, would be shipped to me. Still no tracking # nor info on progress of my shipment as of early May. On May 7th I was sent a screenshot of the journey - from China and via US -it had been on the move since early April. Was told I'd be notified when it got to Toronto after being sent via train from Montreal. I'd get UPS tracking # and delivery details. May 13th - a falling apart cardboard box was dumped on my porch via UPS. I was home so I called the UPS driver (who was high-tailing it into his truck) - and refused the shipment. The piece of furniture I ordered (a credenza) had been packed in light cardboard with 1/2" styrofoam panels - to travel around the world. The corners were missing, the box was falling apart - who knows if the hardware was still within the partial packaging. There was no signature required, and had the UPS driver had left it, I don't know what I could have done. Many emails and calls to Sohnne followed - all with excuses, stalls, promises. Since May 13th I've had promises of a refund, was told a refund was made on May27th, then on the June 17 another "I'll come back to you tomorrow, June 19th with either the confirmed transaction reference or concrete date for when it will hit your account". I have over 45 emails about this, and have had many conversations with Sohnne staff. ALL LIES. Today I made a dispute complaint to VISA, and they are processing a refund. DO NOT BE DUPED BY THIS FRAUDULENT COMPANY. ****Update - Sohnne has replied to this review, saying that they have contacted me directly - ANOTHER LIE - I have not been contacted since I posted this review

Ordered an E1027 Side Table on March 16. It's now been 44 days and nothing has arrived. They've sent me two different tracking numbers from two unrecognized "carrier" websites (one is a .cn domain hosted in China), and neither link has ever worked. When I called out the obviously AI-generated responses and asked for a refund, they ignored the refund request and instead sent yet another broken tracking link plus a $50 "store credit" as if I'd ever buy from them again. They missed two of their own self-imposed deadlines to resolve this and never once offered to actually return my money. I'm filing a PayPal dispute. Save yourself the headache and buy your reproduction furniture literally anywhere else.

I ordered the lazy man chair and ottoman December 5. Immediately on ordering I was told that it had just sold out and I wouldn’t receive the products until January. It is now March 12, 2026. You guessed it I still have nothing. Communication is awful. When you ask for a status, you get things written in Chinese or Japanese that you can’t read. They just keep pushing back the delivery date. The ship is late. The dock are full, so the ship can’t dock. You name it. They promised to escalate your issues to their upper management within seven days. Nope you never hear from anybody. Sure hope Affirms dispute department backs me up on a refund. DO NOT ORDER FROM THIS COMPANY. And after all this and still not having my furniture, they sent me an email this week asking me to rate their service, I feel like I’m in the twilight zone… or worse In response to Sohnne’s reply below, No, I have not received an email informing me of anything since the last information I was given was the boat could not dock and I would be notified immediately once it had. I just checked my email and that is false. You did not email me with this info. And I find it interesting. I get a response quicker when I start putting out a negative reviews then I do when I try contacting you folks. Nothing about this process was honest and upfront. Period. You knew I was not getting this merchandise in January. You also knew I was not getting this merchandise in February…. It remains to be seen if I get this product in March. And I asked to cancel and provide a refund a month ago. March 16, Affirm refunded my money after they said they had spoken with Sohnne. That was all the information I was given. And my money was deposited back into my account the following day, March 17, I received a phone call about delivery of my item. This was the first news I’d had. I Informed the delivery agency that I was unable to accept delivery and was contacting the supplier., Sohnne. That same evening I received a WhatsApp text from Sohnne telling me how happy they were to let me know my item was being delivered shortly . Not sure why we went from emails to Whatsapp, but that’s what they didI explained that I was being called for a delivery and reminded them that I had already received a full refund and did not want the product delivered. This then turned into days of WhatsApp texts back-and-forth.. I was told I was dealing with “Shawn”, a senior executive, one of the texts included what appear to be a lot of Chinese language. Long story short, after several days, they promised they would cancel the delivery and offered me a free end table for my troubles, which I declined as I was concerned, they were just trying to get me to sign a piece of paper for delivery and that I might get charged for the chair again. And 24 hours later, the delivery company called to say they were 30 minutes from my house asking for directions to deliver my chair. That was this past Tuesday, march 24. And to this day, I am still getting calls from delivery people as well as. Sohnne. Trying to get me to accept this chair, AND insisting I have not received any refund. I don’t know how this company manages to stay in business. Obviously the right hand doesn’t know what the left hand is doing. I received my full refund from Affirm, they also sent me a copy of my closed account for this purchase. Sohnne is now driving some poor delivery company out of their minds. And I am blocking everything.. I do think it’s a legitimate business. I just don’t think they know what they’re doing. And after reading their return policy a little more carefully, I just didn’t want to risk receiving a damaged item or just plain not liking it and then having to pay so much money to get it returned. If returning, it is even actually even possible. Good Lord what a saga and I’m not even reporting 3/4 of it. Yes, this was the short version of the saga.