SohnneReviews of sohnne.com

The order came in two separate shipments, unbeknownst to me. So for a few days, I thought I was missing parts. The piece looks beautiful once finished, but it comes in a million pieces

Import from China and not from the US. I understood that I was buying from a US based company as I didn't want to buy from China, however, about three weeks after purchase I started to get tracking information from a Chinese importing agent. I queried this with Sohnne customer service and after three days got a reply to say that "Due to supply demands and stock levels my item was being shipped by their warehouse in Shanghai. The chair arrived in three packages; two arrived after 6 weeks but the third was further delayed but three weeks and I was charged an additional import tax of £25 which was refunded by Sohnne. The quality of the metal work and screws is very poor and the holes do not line up with the screws meaning they do not sit flush. As a result the metal brackets are tightened against the heads of the screws leaving a gap of 5mm...Very poor attention to detail and lack of quality control. Customer service is virtually non existent. When you do get a response it is meaningless cooperate waffle with little to no accountability. I asked for a refund and my email was just ignored. The result is a chair that looks good but is not made of high quality materials. Be prepared to assemble with alterations needed with some replacement screws and re drilling possibly needed. Update; 3rd April 2025. Following this review I was contacted by Sohnne who kindly offered a Full refund which was unexpected. However, as of today, no refund has been received suggesting that the company is untrustworthy even when acknowledging bad service. Up Date 6/4/25. I have received a Negotiated part refund to reflect the chair I have received as I didn't feel a full refund as offered was fair. Rather than putting customers through this absurd merry-go-round of complaint and counter claim, 1. The website must make clear that customers in the EU and UK (possibly elsewhere judging by the feedbacks) will be supplied by China and not the US. 2. Provide more details on the packaging and postage system as this is impossible to follow accurately (as Cantonese to English translation is via chatGPT an unreliable) 3. Customer service needs to improve of speed of response and be consistent. Thank you for your refund.

I ordered, received and assembled my tall Eames chair replica in white. Ordering was easy. The two packages arrived fairly soon, but the notification of shipment and tracking was not functional. Most calls to customer service were dropped. Of the ten calls, one was answered and I received a verbal delivery date. An email was answered 7 days later. Packing and protection were excellent. All parts were present. The assembly took about 30 leisurely minutes with two people. Instructions were reasonably useful but some interpretation was needed. The product is sturdy and comfortable. The buyer should not expect “top grain” leather. This product has the appearance of a polyurethane/ ground leather product, impressed with a pattern.

Sohnne's Eames Replica is a great looking chair and ottoman, especially for the price. The 2 pieces arrived quickly in two separate boxes. Assembly is somewhat tricky even with instructions, pre-drilled holes and hardware provided. For help with assembly, I suggest videos available on youtube. If you need assistance from customer service, email is the best way to communicate. We encountered an issue with the armrests sent with our chair -- we received the wrong armrests so the chair could not be assembled. We have been working with Sohnne to resolve the issue and they have proven to be courteous and prompt in their response.

5 star for customer service Andre - he went above and beyond to give me a good credit in two chairs with a faux leather material sold as genuine leather 4 star for fast delivery - although I never received a tracking number a receipt or email confirmation so a return would have been very difficult 1 star for quality and rip off! The site states all over the product to be genuine leather and it was totally fake I give it 3 stars just because of the customer service provided other than that it would be a 1 star I will definitely not purchase again from this site

The order processed for a week with no update. Seemed a bit long for that

Misleading photos of real pieces are used to sell very cheap looking reproductions. Worst of all after I got the chair the same day it was delivered I messaged support asking to return it for a refund. That was December 2nd. Here we are on January 15 and I am STILL trying to get someone to send me a label so I can return this chair. I have emailed support dozens of times in the month and a half and I have chatted with them on the website about this. I'm about to do a chargeback it's gotten so bad. I've never dealt with worse customer service in all of my purchases, online or other. Buyer beware, do not trust the images for products on their site and you better hope that you don't want to return an item. Update: February 16 I received a shipping label and the chair arrived at their facility on January 15th. A month later they have not sent me a refund. This is absolutely ridiculous! Update March 1 I received a full refund and an apology from the company So after a couple of months they did end up making it right. I upped my rating to 3 stars to reflect this, and think it's important to keep my experience here for others to know.

I wish I had found these reviews before placing my order and now started digging on the company. I think the following just scratches the surface: 1. It has been 20 days and I don't have a reliable tracking number. I received one for a China Post shipping, but the China Post link said the order was delivered before I even placed mine. Once I raise this issue with the Sohnne chatbot "Alicia S." Now the link is down. 2. The Trust Pilot main page for Sohnne warns that some reviews have been removed indicating Sohnne was buying/posting reviews themselves. 3. See other reviews on this site. 4. They only answer chat/email during Asia business hours, so they are clearly not in US (San Francisco) or UK as indicated on their site. 5. They didn't charge sales tax - a big no no for U.S. retail sales. 6. If you walk through their reviews on Facebook, they are clearly manufactured, as some pictures overlap, locations overlap, and friend groups overlap. 7. If you do a Google reverse image search on the photos from their site, you will find they were copied from other sites. 1/17 UPDATE: I did receive the chair, so I am going to give Sohnne a couple stars. The quality seems fine. However, it came in two boxes through USPS, not FedEx as indicated on the site. The boxes were air shipped from Beijing and USPS would not deliver the bigger box as it had $100 postage due! The post office said the box should never have been accepted by the air shipper as it is too big for USPS. I didn't argue with the postage due as I already had the stool delivered the previous day and just wanted to move on from one of the weirder transactions I have made online.